Coaching Bot

Real-Time AI-Powered Agent Coaching

Provide in-the-moment guidance when agents need it most – elevating performance by offering next best action suggestions.

 

 

AI Business Outcomes from Verint Customers

  • $79M in Benefits

    A telco reduced call duration by 30s while boosting sales with Coaching Bot.

  • +39 NPS

    A mortgage lender increased NPS from +3 to +39 through real-time agent coaching.

Improve Agent Performance with AI

Real-time assistance for agents is more critical now than before, as organizations seek to do more with less.

The Verint Coaching Bot provides the non-disruptive assistance your agents need, in real-time, and based on your business priorities, so you can:

  • Reduce call duration
  • Increase sales conversions
  • Increase customer retention
Watch the Webinar
Verint Real-Time Coaching Bot software screen features

Generate AI Business Outcomes, Now

By delivering focused guidance to an agent who may be struggling, organizations like yours have seen significant results including:

  • 20 second reduction in call duration per transaction
  • 10% improvement in sales conversion
  • 10% improvement in retaining at-risk customers
  • 100% adherence with compliance standards
  • 20% improvement in CSAT/NPS

Brands like yours can get started with the Coaching Bot in just 30 days and start seeing results right away. So why wait?

How Verint Coaching Bot works

The Verint Coaching Bot analyzes conversations in real-time and use AI to notify and assist employees and supervisors about ways to handle a call more effectively. The Coaching Bot is trained on your specific interaction and agent data in the Verint Data Hub, so it gets smarter and more effective over time.

Assistance is only provided to the agents that need it, and guidance is not disruptive to the agents’ work.

Proven results

Let’s take a look at the ROI of a 1,000 agent contact center using the Coaching Bot. This company chose 500 agents to receive assistance from the bot and realized the following benefits:

  • $1.2 M in savings by reducing AHT by 20 seconds
  • $2.5 M in increased revenue from 100 additional sales conversions per agent
  • $3.7 M in total annual savings — 15x ROI

What would results like these mean for your organization?

Easy to deploy. Easy to get started.

Why not try it for yourself? Here’s how easy it is to get started and be up and running in 30 days with no operational disruption:

  • Start with one coaching area – easy to add more over time
  • Identify agents who need assistance for each coaching area
  • Embed a coaching side-bar to your existing agent desktop
  • Flexible per agent or usage-based pricing

Discover how our Bots deliver AI Business Outcomes, so every agent performs like your best agents.

Verint Real-time coaching bot software screen showing customer profile and suggested actions for contact center agents

Meet the Other Copilot Bots

  • Interaction Wrap Up Bot

    The Interaction Wrap Up Bot uses generative AI to summarize interactions between customers and agents, dramatically reducing after-call work.

  • Knowledge Automation Bot

    Deliver the right knowledge at the right time with a revolutionary AI-powered approach that increases agent capacity and drives business outcomes.

  • Smart Transfer Bot

    The Smart Transfer Bot uses AI to choose the next best action and provides agents with the context they need to help reduce call duration by 30 seconds.

Customer success stories

  • 5 minutes with Donna Fluss thumbnail

    What Are Verint Agent Copilot Bots?

    Donna Fluss, Founder and President, DMG Consulting explains how organizations can use Agent Copilot Bots to increase agent capacity and elevate customer experience.
    Product Video

  • Doubling Agent Capacity with Verint Agent Copilot Bots

    Need to shave 50% off your call handle time? The Verint Agent Copilot bots do exactly this by automating...
    Blog
  • Path to Doubling Agent Capacity

    The Path to Doubling Agent Capacity

    Tune in to discover how AI-powered Verint Agent Copilot Bots can improve your organization’s CX and double your contact center capacity while reducing costs.
    Webinar
5 minutes with Donna Fluss thumbnail

What Are Verint Agent Copilot Bots?

Donna Fluss, Founder and President, DMG Consulting explains how organizations can use Agent Copilot Bots to increase agent capacity and elevate customer experience.
Product Video

Doubling Agent Capacity with Verint Agent Copilot Bots

Need to shave 50% off your call handle time? The Verint Agent Copilot bots do exactly this by automating...
Blog
Path to Doubling Agent Capacity

The Path to Doubling Agent Capacity

Tune in to discover how AI-powered Verint Agent Copilot Bots can improve your organization’s CX and double your contact center capacity while reducing costs.
Webinar

Contact us about the Verint Coaching Bot today!

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