Compliant Mobile Call and Text Capture
Centrally capture and manage all your traders and back-office employees’ regulated mobile calls and text messages. Find the compliance gaps in spoken conversations and gain AI-powered communications insights. With Verint Financial Compliance, you can boost employee productivity and business results – all while staying compliant with strict trading regulations.
Mobile phones in the financial markets – the eternal dilemma
Increased fines based on stringent regulations such as Dodd-Frank, MiFID II, MiFID III, and FCA PS25/23 are placing financial organizations under pressure to look beyond managing by policy and extend their recording and surveillance efforts to trade-related mobile communications – regular calls and texts and digital interactions alike.
While some firms initially moved to a BYOD model to manage the issue, more and more financial services organizations have taken a more inclusive approach to the ever-changing communications arena by regulating and monitoring the use of client owned cell phones.
Read our blog to learn more about recent and evolving regulations.
Boost employee productivity and business results simultaneously
Provide traders and back-office employees with a compliant way to use mobile phones at work, at home, or on the move to boost productivity and business results.
By using a fully aligned, integrated, and reliable mobile recording solution, your business can more confidently meet strict legal requirements to capture, store, and monitor mobile communications – alongside other voice data – to avoid breaches, spot market abuse and insider trading, and mitigate conduct risk.
Learn more about the importance of finding the compliance gaps in spoken conversations from our webinar.
Proven mobile recording technologies
Verint Financial Compliance offers multiple methods for mobile call and SMS recording. Depending on your preferences, you can reliably record interactions from cellular networks using SIP-based recording technology (SIPREC), capture mobile calls using a mobile app, or ingest the recorded phone calls directly from the network provider.
Read our datasheet to learn more about mobile.
All interactions in one place for improved compliance
When you deploy Verint Financial Compliance, you can manage every interaction recorded by or imported to the platform on a unified, intuitive interface. This involves not just your employees’ phone calls and texts, but all their dealerboard conversations across IPC, BT, and Symphony devices, any written or spoken interactions they have on UC tools such as Microsoft Teams, Zoom, and Cisco Webex, and more.
This holistic, unified view of each regulated user’s communications environment helps your compliance officers gain a better understanding of each interaction and detect possible breaches of compliance more efficiently. And it serves as the cornerstone of Verint’s unique Human Compliance™ approach.
Watch our webinar with Wordwatch to learn more about the importance of having a comprehensive, single-pane-of-glass view of all your regulated interactions.
A wealth of communications analytics capabilities
Your staff’s mobile calls incorporate a vast array of valuable data that’s waiting to be used. Verint Financial Compliance offers AI-powered speech transcription and analytics, designed for the financial markets. With Verint Communications Analytics, you can leverage advanced and innovative features such as best-in-class diarization, anonymized speaker identification, and automatic sentiment analysis to find the compliance gaps in capture voice conversations.
By using these features, you can analyze mobile interactions more quickly and efficiently, accurately reconstruct trade-related negotiations, and reduce the potential of conduct risk.
Leverage AI-powered communications insights
Underpinned by Communications Analytics, AI Insights enable financial services firms to surface valuable information from capture voice conversations to drive measurable AI business outcomes.
Conduct Risk Insight automatically analyzes all captured conversations, flagging potential risks for human review. It provides useful intelligence to compliance teams as well as downstream surveillance and CRM platforms through open APIs.
Activity Summary and Notes & Actions Insights create relevant, structured input using GenAI. These call summaries, notes, and follow-up actions are precisely tailored to the role of participant, offering valuable insights to various parts of the organization.
Mobile Recording Solutions
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Comprehensive mobile capture powered by 1GLOBAL
Through our unique partnership with 1GLOBAL, Verint Financial Compliance centrally captures all incoming and outgoing voice calls and SMS messages from the network side in real-time.
As the solution uses SIP-based recording technology, your users don’t need a mobile app or other over-the-top services that can cause connection delays, call-quality degradation, or generate compliance gaps due to your personnel managing the recording procedure manually.
Application-based mobile recording
Capture your employees’ regulated cellphone interactions using a mobile application. Any call initiated or received within the app is recorded by our trusted technology partner and instantly imported to Verint Financial Compliance for further action.
And since it’s application-based, the solution works independently from your existing mobile operator arrangements.
Direct integration with network providers
Thanks to its ability to integrate with major Mobile Voice Recording (MVR) platforms, Verint Financial Compliance can also ingest voice interactions directly from service providers.
By doing so, phone calls taking place on the networks of Vodafone, O2, Singtel, and other leading operators can be safely and seamlessly imported to our platform.
Text message capture
When it comes to mobile recording, capturing text messages can also be critical to demonstrate full adherence to regulations.
To further enhance your compliance efforts, Verint Financial Compliance also offers the ability to record text messages using proven, industry standard SMPP technology.
Comprehensive mobile capture powered by 1GLOBAL
Through our unique partnership with 1GLOBAL, Verint Financial Compliance centrally captures all incoming and outgoing voice calls and SMS messages from the network side in real-time.
As the solution uses SIP-based recording technology, your users don’t need a mobile app or other over-the-top services that can cause connection delays, call-quality degradation, or generate compliance gaps due to your personnel managing the recording procedure manually.
Application-based mobile recording
Capture your employees’ regulated cellphone interactions using a mobile application. Any call initiated or received within the app is recorded by our trusted technology partner and instantly imported to Verint Financial Compliance for further action.
And since it’s application-based, the solution works independently from your existing mobile operator arrangements.
Direct integration with network providers
Thanks to its ability to integrate with major Mobile Voice Recording (MVR) platforms, Verint Financial Compliance can also ingest voice interactions directly from service providers.
By doing so, phone calls taking place on the networks of Vodafone, O2, Singtel, and other leading operators can be safely and seamlessly imported to our platform.
Text message capture
When it comes to mobile recording, capturing text messages can also be critical to demonstrate full adherence to regulations.
To further enhance your compliance efforts, Verint Financial Compliance also offers the ability to record text messages using proven, industry standard SMPP technology.
Featured resources
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