Verint Speakers in January: National Retail Federation (NRF) ’24 + How CX Automation Makes a Big Impact

Susanne Pitts January 3, 2024

Retail Resolutions Week: The Road to NRF 2024 (First two events below) 

3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

January 9; LinkedIn Live

Join Verint’s Imogen Wethered, Senior Director, Retail Choreography Solutions, for “3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience” at 1 p.m. ET. Brick-and-mortar retailers are struggling to compete against the Amazons of the world. Join this Q&A session to learn three tactics retailers can take to deliver an exceptional, in-person experience that will help you drive foot traffic, acquire new customers, and keep your loyal customers coming back again and again.

Retail Choreography expert Imogen Wethered will share how technology is helping retailers unify their physical and digital channels to deliver more personalized and engaging experiences across their stores.

Bots to the Rescue: A look at how two game-changing bots are saving contact centers millions

January 11; LinkedIn Live

Join Verint’s Trent Issacs, Sr. Director, GTM, and Tapan Patel, Sr. Director, GTM for “Bots to the Rescue: A look at how two game-changing bots are saving contact centers millions” at 1 p.m. ET. Contact centers around the world are struggling to both cut costs and provide excellent customer experiences. How do they do that? Well, for one, they need to embrace AI-powered bots to not only save money, but also elevate CX automation.

This team gives you a look at just two Verint bots that are providing a big ROI in the contact center. You’ll hear about the Verint Containment Bots for both voice and digital and how they save millions by delivering personalized self-service, while also improving CX and freeing up agents to only handle complex, high-touch interactions. You’ll also learn about the Interaction Wrap-up Bot, which uses generative AI to summarize the interactions between a customer and the agent in seconds to reduce operational costs and improve the agent experience.

Why Quality Assurance Is Critical for Critical Communications?

January 10; UrgentComms Webinar   

Join Verint’s Scott Montgomery, VP Public Sector, SLED, and Casey Rives, Solution Consultant, Meritorious Action Award recipient, at 2 p.m. ET. Join Verint’s experts that include a former 911 dispatch agent and Meritorious Action Award recipient, to learn how automated quality management technologies can help response centers:

  • Enhance the quality of call-handling
  • Boost efficiency
  • Fight the staffing crisis
  • Reduce liability

Accelerate AI Adoption in Your Contact Center: Verint + AWS (                                

January 11; Verint & AWS, BrightTALK hosted webinar

Join Mike Aossey, AWS, Sr. Manager, Partner Solutions Architecture, and Verint’s Rajan Balasundaram, VP, Americas Presales, at 2 p.m. ET. Customer expectations are growing faster than your budget and resources. To keep up with demand, contact centers are turning to AI and CX automation. Together, AWS and the Verint Open Platform create a foundation for AI adoption across not just your contact center, but your entire enterprise.

Attend this webinar to learn how:

  • A single cloud platform that easily integrates with your entire contact center ecosystem increases availability, flexibility and AI adoption.
  • A hybrid workforce of specialized bots and agents can help close the gap between customer expectations and resources.
  • AI adoption in the contact center requires robust customer engagement data.

NRF ‘Connecting the Customer Journey’ EXPO Tour

January 14-16; New York City 

Join Verint’s Daniel Ziv, VP Experience Management and Analytics, and Imogen Wethered, Senior Director and co-founder/former CEO of Qudini (now Retail Choreography by Verint) on the ‘Connecting the Customer Journey’ NRF EXPO Tour at booth #1521 to see how Verint helps retailers continuously elevate the customer experience (CX) and reduce operating costs. More than 10,000 organizations in 175 countries—including over 85 of the Fortune 100 companies—rely on Verint Open Platform to harness the power of data and AI to maximize CX automation. Register for the tour now to learn about how to drive higher CSAT, NPS, loyalty, and revenue across channels and journeys with retail CX solutions from Verint. 

Power of CX Automation – Drive Personalized Self-service Experiences and Agent Productivity with Containment and Interaction Wrap-up Bots

January 17; Verint Webinar

Join Verint’s Tapan Patel, Sr. Director, GTM Conversational AI, and Trent Isaacs, Sr. Director, GTM Strategy for Real Time Work, at 1 p.m. ET. A multitude of challenges are facing contact centers today. Attendees will learn how two game-changing bots can save contact centers millions while elevating CX, increasing agent efficiency and delivering ROI.

How CX Automation Leveraging AI Can Transform and ‘Super-Charge’ Knowledge Management

January 24; Verint webinar

Join Verint’s John Chmaj, Sr. Director, KM Strategy, at 2 p.m. ET. Organizations are facing the Engagement Capacity Gap trying to satisfy increased customer expectations and demand. CX automation leveraging Verint Knowledge Management automates and optimizes knowledge delivery. Attendees will learn how to improve employee productivity and capacity, lower handle time + reduce training/ramp-up time, and expand self-service capability.

Please email to register.

CX Automation in 2024 Contact Center Quality Programs? Really? Tell Me More.

January 25; LinkedIn Live

Join Verint’s Avanti Joglekar, Senior Marketing Manager, Tricia Manning, Director, GTM Strategy, and Reka Sarudi, Senior Content Marketing Manager at 1 p.m. ET. Meeting elevated consumer expectations is an urgent challenge contact centers are facing today. With relatively flat budgets, how can companies meet those increasing demands without hiring and growing their workforces? And with the current workforce under pressure, how they can meet their 2024 quality goals?

This is where CX automation can make a great impact. But how, exactly, can CX automation improve quality programs in the contact center? Join Avanti Joglekar as she talks with Verint Quality experts Tricia Manning and Reka Sarudi about how the AI-powered Verint Quality Bots are injected into quality monitoring processes to help deliver CX automation, improving the customer—and employee—experience along the way.

Navigating the Fast-Paced World of Contact Centers: Discovering the Keys to Exceptional Customer Experience

January 30; Verint & Five9, CRMXchange hosted webinar

Join Five9’s Andrew Siciliano, VP, Product Management, and Verint’s Jenni Palocsik, VP, Marketing Insights, Experience and Enablement, at 1 p.m. ET. Join this webcast where we unveil groundbreaking research from Verint and Five9, shedding light on the hottest trends for contact centers in 2024. Discover the latest industry shifts, including:

  • The rise of self-service solutions
  • The power of AI and advanced analytics
  • Strategies for breaking down data silos to gain seamless customer insights.