Verint Speakers in December: Overcoming Retail Challenges, Reducing Agent + Customer Effort, and Delivering Value

Best Practices – Reduce Agent and Customer Effort

December 5; CRMXchange Webinar

Join Verint’s Kelly Koelliker, Senior Director, Content Marketing, as she joins a panel of other experts at 1 p.m. ET that will unravel the secrets to cultivating happy customers by empowering agents. The panel will explore how making it easier for your agents can lead to a profound impact on customer satisfaction. Forget the mundane—these experts share real-world examples and practical tips that you can implement right away. Discussion topics include how to:

• Simplify customer interactions amid expanding contact channels
• Harness smart bots to streamline tasks and enhance agent efficiency
• Optimize operational efficiency by strategically reducing agent workloads, thus preventing the necessity for additional hiring
• Understand the growing complexity-driven stresses in the contact center and their negative effects on customer experience
• Use AI to improve both supervisor and agent performance while simultaneously reducing their cognitive workload.

Don’t miss this webcast that promises to leave you with a fresh perspective on how to create a lasting positive impact for both your agents and customers.

2023 Contact Center Success Stories and Case Studies: Implementations that Delivered Value

December 6; DestinationCRM Webinar

Join Verint’s Matt Bashaar, Account Executive, at 2 p.m. ET. A massive spike in contact center implementations took place in the last few years due to the pandemic and the acceleration of digital transformation throughout the enterprise. What worked—and what didn’t? What are the long-term trends that contact centers are embracing in their planning? This webinar will discuss:

• Why open platforms are critical to transformation success
• Starting your cloud migration journey and the benefits you can expect.

Join the experts from Verint and Balto to gain actionable insights from the experiences of other contact centers that have recently upgraded their technology and processes.

Overcoming 5 Leading Retail Challenges of the Holiday Season

December 12; CX Network webinar

Join moderator Melanie Mingas, Editor-in-chief, CX Network, as she interviews Verint’s Imogen Wethered, Senior Director, and Daniel Ziv, VP, Experience Management and Analytics, at 11 a.m. ET. Find out about the technology innovation and AI-powered solutions that are making retailers’ customer experience dreams come true this holiday season and beyond. This webinar will cover how to engage with customers and choreograph outstanding retail experiences across channels. In addition, our industry thought leaders will share insights on how to create and manage a high-performing workforce across a large retail estate. Perfect for retail professionals interested in stores, omnichannel, digital, marketing, customer experience and technology solutions.