Webinar

Are you confident you can deliver a great CX in 2023?

Available On-Demand

Are you confident you can deliver great CX in 2023?

As many sectors and regions experience economic instability, what choices allow international business leaders to still feel confident in their ability to deliver great CX? In our most recent Engagement Capacity Gap™ research, confidence levels were divided. How well are you positioned to overcome current challenges and deliver a great customer experience in 2023 and beyond?

Join us on this webinar as Colin Shaw, Founder and CEO of Beyond Philosophy LLC, dives into the behavioral science analysis required to succeed in 2023. The international business influencer will be joined by Heather Richards, VP of Product Strategy and Go to Market at Verint, where they will discuss:

  • Where leading organisations choose to invest when budgets are tightened
  • What customer behavioral data you should be collecting and analysing
  • How automation, AI, and digital-first engagement can help close the engagement capacity gap.

Boost your knowledge, insights and CX confidence.

Register today

Presenters

Colin Shaw
Founder and CEO, Beyond Philosophy LLC 

Colin Shaw founded Beyond Philosophy in 2002 as one of the world’s first customer experience consultancies. Under his leadership, Beyond Philosophy has helped many of the world’s most prestigious organisations improve their customer experience, including American Express, FedEx, and Caterpillar.

Heather Richards
VP of Product Strategy and Go to Market, Verint

Heather is a veteran technology leader with 20 years’ experience in the knowledge management (KM) market. As CEO of Transversal she was instrumental in growing the company into an industry leader in KM solutions, and she now brings these years of KM expertise to Verint.

 

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