Digital CXO: Leadership Insights—Digital Customer Experience

Sue Huss March 12, 2024

Today’s consumers expect their favorite brands to meet them wherever they are, whether it be in store, via chatbot or even WhatsApp. The purchasing experience is no longer limited to the in-store visit.

As a result, brands can no longer stand still when it comes to creating and managing digital experiences—they must understand how all these customer experiences come together.

In this Leadership Insights podcast, Digital CxO’s Amanda Razani speaks with Verint’s Jenni Palocsik about Verint’s latest research studies revealing why CxOs need to level up their digital offerings and how to do it effectively.

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