分析、转录并从100%的语音交互中提取可操作的洞察

Analyzing unstructured phone conversations takes time, creating a bottleneck to find the insights your business needs. Verint Genie uses GenAI to break through this bottleneck and dramatically speed time to insights.

Genie can give analysts the power to ask questions about their unstructured data for immediate insights. The solution uses the specific subset of calls you are interested in so your insights are highly relevant, and because it’s embedded in Verint Speech Analytics, users can easily bring up individual calls for analysis to quickly validate insights.

在这个数据驱动的世界中，保护个人身份信息 (PII) 比以往任何时候都更加重要。

Verint PII Redaction is designed to automatically detect and redact sensitive information from a voice interaction, without the need for any additional product or service subscription. It ensures compliance, reduces risk, and protects trust.

Verint Sentiment Analysis accurately scores every voice and digital interaction, identifying the factors influencing customer sentiment so you can improve CX, reduce churn, and target agent coaching where it matters most.

Embedded across Verint Speech Analytics, Text Analytics, Exact Transcription, and Quality Automation, sentiment scores post automatically to the Verint CX Data Hub for analysis in the Data Insights.

Driven by GenAI and included with Verint Exact Transcription, Verint Playback Summary delivers a clear, concise, and accurate summary of a customer call.

The solution delivers summaries that are punctuated and well structured, making them easier to read, allowing analysts to analyze interactions more efficiently while dramatically increasing productivity.