Verint Genie

如何利用客户体验智能将客户对话转化为显著的投资回报率

每个联络中心都积累了多年客户对话数据，其中蕴含着推动营收的因素、客户流失预警以及运营改进方案，但大多数团队仍无法将这些数据及时转化为具有实际意义的决策。

In this Verint Master Class, Daniel Ziv and Roni Ravuna break down what’s really changed in customer intelligence, play a round of “Assumptions or Reality” on the market’s AI analytics claims, and share a product demo to reveal how leading brands are converting untapped conversation data into measurable business outcomes.

Get an expert’s view of where the CX market is heading and what to look for before investing in a CX analytics solution.

MSC Industrial Supply is transforming customer and employee experiences with Verint Genie. Discover how the solution recommends stronger questions and scripts while uncovering faster and deeper insights into agent performance – helping the company deliver on its “Built to make you better” mission.

每年有超过500万客户信任Novuna，依靠其提供合适的金融解决方案来帮助他们实现目标。该公司渴望探索增加收入和改善客户体验（CX）的方法。

Verint Genie was able to identify improvements in their processes to provide a better experience for their customers whilst reducing the number of calls to the contact center. By fixing the process, Novuna expects to improve customer experience and maximize revenue.

了解 Hazel 如何从需要数周的人工通话研究转变为在几分钟内获得关键见解——无需增加人手。