WATCH: A Proven Approach for Rapid Results with Verint Intelligent Virtual Assistant
October 21, 2025
At Verint, we often meet organizations who are frustrated with the limited capabilities of their self-service solutions—and their customers are feeling that frustration when they’re in need of help, too.
These companies want to harness the sophistication of today’s agentic AI technology. However, they are wary of long start-up times and costly deployment processes that never deliver real results.
We know that a chatbot that can only answer basic questions isn’t going to live up to the expectations of the modern customer. And it certainly isn’t going to help cut contact center costs.
So let us show you how Verint approaches AI-powered virtual assistants and AI agents for customer service—and how new capabilities within these assistants are changing the face of customer self-service.
At the recent Verint Engage 2025 conference, Heather Richards, Verint’s VP of Go-to-Market Strategy and a longtime self-service expert, took to the main stage to explain how today’s virtual assistants need to provide real resolutions for customers, so your company can improve CSAT scores, drive revenue, and improve live agent efficiency.
Here, she displayed the next-level capabilities of Verint Intelligent Virtual Assistant (IVA), which fluidly works across digital and voice channels to provide real, measurable outcomes for your company and end-to-end customer service.
In this video, you’ll see:
- Real customer outcome stories
- How Verint IVA harnesses technologies such as image recognition and multi-modal interactions for amazing experiences
- How Verint dashboards show your IVA’s performance in real time.
Heather’s demonstration cuts through the AI noise to show what a next-generation AI agent like Verint IVA can do for your company, and how you can get started today.
If you’d like to see all the on-demand mainstage sessions from Verint Engage 2025, click here.