A Proven Approach for Rapid Results With Verint Intelligent Virtual Assistant

A chatbot that can only answer basic questions isn’t going to live up to the expectations of the modern customer. And it certainly isn’t going to help cut contact center costs.

In this session from Verint Engage 2025, Heather Richards, Verint’s VP of Go-to-Market Strategy, shows how today’s virtual assistants need to provide real resolutions for customers so your company can improve CSAT scores, drive revenue, and improve live agent efficiency.

Here, she displays the next-level capabilities of Verint Intelligent Virtual Assistant (IVA), which fluidly works across digital and voice channels to provide real, measurable outcomes for your company and end-to-end customer service.

In this video, you’ll see:

• Real customer outcome stories
• How Verint IVA harnesses technologies live image recognition and multi-modal interactions for amazing experiences
• How Verint dashboards show your IVA’s performance in real time

Watch now!