Workforce Management Solutions & WFM Software

Get to know the workforce management (WFM) solution with the highest customer satisfaction ratings in the industry. It’s WFM made easy. Powerful workforce management software improves both the customer and the employee experience while helping your organization achieve its goals.

It's Time to Reimagine Workforce Management

We’ve reimagined how to make WFM software easy to use in an increasingly complex environment. You can trust that the right people are scheduled at the right time and maintain the focus on the needs of the customers.

We’ve removed the complexity without removing the features you depend on. Our modern, cloud-based interface is optimized to make common tasks easy. We understand the importance of making an interface that is familiar and intuitive.

Our seamless interface supports all the capabilities you need while delivering an enhanced experience. Are you ready for streamlined visualizations that allow workforce managers to see all they need without toggling screens?

Real world results from Verint Workforce Management customers

  • 30%

    Reduction in overtime – Guardian Life

  • 36,000

    Shift swaps auto-approved in the last year – UHaul

  • 90%

    Calls answered within 30 seconds – USANA

WFM software provides more flexibility

We get it. Life is more complicated than ever. Now, employees demand more flexibility to balance their busy lives with their work responsibilities. 

Our WFM software includes mobile apps for agents and supervisors. Within these, employees can manage their schedules while on the go. Agents are empowered to quickly make schedule adjustments from their devices with automated approval rules. Verint Workforce Management includes:

  • Time off requests
  • Task and Channel Switching
  • Innovative Shift Swaps
Woman texting outside

Workforce management across the enterprise

Did you know that in the average company, you’ll find more employees in the back office than in the contact center? If you aren’t currently using workforce management software in your back office and branch network, you have a huge blind spot when it comes to efficiently managing your workforce.

Verint offers purpose-built workforce management functionality for back-office operations and branches, such as activity-based scheduling. Scheduling in the back office focuses resources on specific production activities for blocks of time that align with work arrivals, volumes and deadlines. Our workforce management tool enables smarter scheduling.