Volaris Takes Digital Transformation to New Heights

Hear how Volaris, an ultra-low-cost airline with flights in Mexico, the United States, and Central America, used Verint Messaging to take its digital transformation to new heights. Enabling digital-first engagement and helping close the Engagement Capacity Gap for the airline, Verint Messaging provides Volaris with the technologies, processes, and automation to effectively detect, prioritize, and address the most crucial customer interactions.

As a result, Volaris was the first airline with a project to eliminate the traditional call center, transforming the digital customer experience through messaging and automation. With the Verint solution, the company saw an unprecedented 360% year-over-year growth in customer interactions, while only increasing its agent population by 9%. In addition, it achieved a digital containment rate of 78%.