Research Findings Provide Advice for Engaging Discerning Customers and Striking the Balance in Human and Automation Service Experiences
MELVILLE, N.Y. and WEYBRIDGE, U.K., March 22, 2018 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced results from a new large-scale study of more than 36,000 consumers across 18 countries that provides a blueprint for how organizations can deliver experiences that will truly engage customers from today into 2030 and beyond.
MELVILLE, N.Y., March 21, 2018 – Verint® Systems Inc. (Nasdaq: VRNT) today announced it will conduct a conference call on Wednesday, March 28, 2018 at 4:30 p.m. ET to review its fourth quarter and full-year financial results (for the quarter and year ended January 31, 2018) and discuss its outlook for the year ending January 31, 2019. An earnings press release will be issued after market close on March 28.
MELVILLE, N.Y., March 15, 2018 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced new customer self-service capabilities, including intelligent virtual assistants (IVAs) and enterprise chatbots powered by an open, modular Artificial Intelligence (AI) engine. Verint is a recognized leader and innovator with a broad portfolio of self-service solutions, including IVAs, voice self-service (interactive voice response), web self-service and customer communities, all powered by knowledge management to drive consistent experiences across channels.
Events to Explore Strategies and Solutions to Simplify, Modernize and Automate Customer Engagement
MELVILLE, N.Y., March 8, 2018 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the schedule for its annual Engage™ Customer Conferences, which include traveling roadshows and industry events taking place around the world. These highly interactive events focus on the latest technology and approaches for simplifying, modernizing and automating customer engagement.
MELVILLE, N.Y., , March 6, 2018 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced a line-up of digital and live events taking place throughout the month that focus on the power of Artificial Intelligence (AI), automation, workforce engagement, and driving excellence across front and back-office service operations.
Contact Center Workforce Engagement Offerings That are Easy to Implement, Easy to Use, Easy to Maintain Small and Medium-Sized Business Solutions Available Through Company’s Extensive Partner Network
MELVILLE, N.Y., , February 26, 2018 – — Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced its contact center workforce engagement offerings specifically designed for today’s small and medium-sized businesses (SMBs).
Latest Advancements Include Innovations in Robotic Process Automation and Work Allocation Automation
MELVILLE, N.Y., February 20, 2018 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced new workforce engagement capabilities for simplifying, modernizing and automating back-office operations. The back office* plays an important role in delivering a better customer experience, and organizations recognize that the back-office workforce is critical to achieving a differentiated customer engagement strategy. Verint is a recognized leader in workforce engagement solutions deployed extensively in back-office operations in the banking, healthcare, insurance, telecommunications and utility industries for greater operational efficiencies and better customer experiences.
AMSTERDAM and MELVILLE, N.Y., February 15, 2018 – — Verint® Systems Inc. (Nasdaq: VRNT) today announced a partnership with Frontline Services B.V.—a Dutch expert in customer contact center solutions—to sell Verint solutions and services in the Dutch market, as it works toward becoming a strategic partner within the first year of partnership.