Press Room

U.S.’ Largest Nonprofit Organization Recognized for Member Engagement and Service Excellence

DALLAS and MELVILLE, N.Y.,, May 17, 2018 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced from its Engage^™ Global Customer Conference that AARP has been named to its top honor—Customer Engagement Excellence Overall Winner. AARP is being recognized for its commitment to, and delivery of, exceptional member engagement by simplifying, modernizing and automating member services to enable better experiences and deeper loyalty.

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Predictive Guidance Draws on the Power of Analytics and Knowledge to Simplify, Modernize and Automate Engagement

DALLAS and MELVILLE, N.Y.,, May 16, 2018 – This week from its Engage^™ Global Customer Conference,  Verint^® Systems Inc.(Nasdaq: VRNT), The Customer Engagement Company^™, is announcing and demonstrating exclusive workforce engagement technology advancements powered by automation, predictive analytics, knowledge and next-best action guidance to foster greater speed, ease and accuracy in how employees perform their jobs. The result is smarter, seamless service delivery in an era of increasingly complex interactions.

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Organizations in North America and CALA Regions Recognized for Exceptional Performance in Customer Engagement

MELVILLE, N.Y. and DALLAS, , May 15, 2018 – From its annual Engage^™ Global Customer Conference taking place this week, Verint^®Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced the winners of its 2018 Americas Partner of the Year and Rising Star honors. Recipients of this year’s awards were recognized for their achievements in customer engagement, and their collaborative approaches in helping organizations achieve business goals, revenue objectives and growth.

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DALLAS, MELVILLE, N.Y. and WEYBRIDGE, U.K., May 14, 2018 – The results of a large-scale study of more than 36,000 consumers in 18 countries by Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, and carried out in partnership with Opinium Research LLC, reveals that more than 70% of consumers stated there has been an increased use of automation technology—such as artificial intelligence (AI) and robots—in their workplaces.

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Global Customer Event to Feature Customer Success Stories, Technology Innovation, Global Research Findings, and How to Simplify, Modernize and Automate Customer Engagement
Industry Analysts to Lead Sessions, Explore Trends and Share Insights Throughout Event
Follow Key Happenings from the Conference at #ConnectAtEngage

MELVILLE, N.Y., May 10, 2018 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced event highlights for its Engage^™ Global Customer Conference taking place next week—May 14-17—at the Dallas Sheraton Hotel. With themes focused on simplifying, modernizing and automating customer engagement, the event features tracks focused on workforce engagement, self-service, voice of the customer, compliance and fraud mitigation. The conference will also offer motivational keynotes, innovation and experience zones, customer, partner and analyst-led sessions, influential panels, networking events and more.

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MELVILLE, N.Y., May 7, 2018 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced a line-up of conferences and digital events taking place throughout the month that focus on the digital and omnichannel customer service, GDPR compliance, automation and artificial intelligence, in addition to the upcoming Verint Engage^™ global customer conference.

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Simplifies Information Access, Consolidates Systems and Advances Digital Citizen Service

WEYBRIDGE, U.K. and MELVILLE, N.Y., April 30, 2018 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, announced today that the UK’s Stockport Metropolitan Borough Council has implemented its latest Engagement Management Professional solution to support council employees in the delivery of effective, consistent, quality service to its nearly 300,000 citizens.

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MELVILLE, N.Y., April 24, 2018 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced new automated verification and capture capabilities that address complex compliance challenges associated with customer and employee engagement. As a recognized leader and innovator of customer engagement solutions, the company delivers a variety of compliance offerings—from capture and encryption of voice, text, video and instant message interactions, to speech, text and desktop analytics, to ground-breaking automated verification.

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Recognized as “Leader” in More Categories than Any Other Vendor

MELVILLE, N.Y., April 17, 2018 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that it has again been recognized as a leader in the customer engagement market by industry analysts and media—this time receiving five “Leader” honors in the newly published “CRM Service Awards.” CRM Magazine awarded Verint leader status in the categories of Workforce Optimization (WFO), Enterprise Feedback Management (EFM), Interactive Voice Response (IVR), Contact Center Analytics, and Contact Center Search (i.e., knowledge management). The company was also showcased as “One to Watch” in the Customer Case Management software category.

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Achieves Top Scores for Product, Pricing, Implementation and Overall Vendor Satisfaction

MELVILLE, N.Y., April 10, 2018 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that it received perfect customer survey scores in multiple vendor and product satisfaction categories of DMG Consulting LLC’s new 2018/2019 Workforce Management Product and Market Report.

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