Verint, General Dynamics Information Technology and Stanley Black and Decker Outdoor Recognized Among 2023 ICMI Global Contact Center Award Finalists



Verint® (NASDAQ: VRNT), The Customer Engagement Company, today announced that two of its customers, General Dynamics Information Technology and Stanley Black and Decker Outdoor, were named as finalists in the ICMI Global Contact Center Awards*. Verint Da Vinci™ Artificial Intelligence (AI) was also named a finalist in the Best New Technology Solution category.

The ICMI Awards recognize leading companies and individuals for their exceptional skills and achievements in the contact center and customer experience industry. The nominee finalists are as follows:

General Dynamics Information Technology, a distinguished global technology and professional services company delivering value and solutions across 30 countries worldwide, is among the finalists in the Best Strategic Value to the Organization category. General Dynamics Information Technology uses Verint to improve response speed, identify customer trends, and guide interactions toward better outcomes.

Stanley Black and Decker Outdoor, a producer of award-winning tools, products, and solutions and a leader in outdoor operating manufacturing facilities worldwide, has been nominated for the Best Small Contact Center category. Stanley Black and Decker Outdoor leverages Verint to reduce call abandonment rates and enhance agent engagement and empowerment within the contact center.

Verint Da Vinci AI is a finalist in the Best New Technology Solution category. Architected at the core of the Verint Open CCaaS Platform, Verint Da Vinci AI enables brands to maximize the value of AI and deliver tangible business outcomes. Through an open, secure, and data-driven AI design, Verint Da Vinci AI integrates commercially available models, like ChatGPT, alongside Verint’s own proprietary AI capabilities. Verint Da Vinci AI models are trained on customer engagement data, which has been collected for more than 20 years, as well as the real-time data that flows through the Verint Open CCaaS Platform to ensure Verint AI models are continuously trained and tuned to perform successfully.

“We are proud to be recognized alongside Stanley Black & Decker Outdoor and General Dynamics Information Technology as ICMI award finalists,” says Verint’s Celia Fleischaker, chief marketing officer. “Today’s consumers hold brands to the highest standards. Verint is committed to providing our customers with the solutions needed to meet consumer expectations, allowing for smoother contact center operations and enhanced customer experiences.”

The winners will be announced at the ICMI Contact Center Expo in Orlando, Oct. 16 to 19, 2023.

About Verint

Verint® (NASDAQ: VRNT) helps the world’s most iconic brands continuously elevate the customer experience (CX) and reduce operating costs. More than 10,000 organizations in 175 countries – including over 85 of the Fortune 100 companies – rely on Verint’s open customer engagement platform to harness the power of data and AI to maximize CX automation.

Verint. The Customer Engagement Company®. Learn more at

*ICMI finalists were announced in July 2023. Winners will be announced in October 2023.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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