With its AI and Cloud Capabilities, Verint Ranked Global Market Leader in Workforce Management by Pelorus Associates


Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company, today announced Pelorus Associates 2020 World Workforce Management Systems Market Report* ranks Verint as the overall leader in global workforce management (WFM) market share based on aggregate sales volume for 2019.

“Verint again emerged as the global leader in WFM sales,” said Dick Bucci, principal, Pelorus Associates. “The company has ranked number one during the past several years and clearly knows how to effectively market WFM software across the board to international and SMB markets.”

Verint’s innovative Workforce Management solution leverages artificial intelligence-infused automation and new mobile tools to streamline forecasting and scheduling and improve employee engagement, all easily accessible via the Verint Cloud. The latest release offers an incredibly intuitive, modern, user experience that streamlines scheduling with fewer clicks and screens, making common tasks more efficient for workforce managers and simplifying the path to proficiency for new users. It reduces time and effort, taking into account sick and overtime employees, user skills and multilingual capabilities, time zone variations, employment requirements and service level agreements (SLAs).

“Pelorus’ trend analysis and forecasting indicates that growth of cloud implementations and migrations continues at a significant pace,” says Verint’s Nancy Treaster, SVP and general manager, strategic operations. “We believe the flexibility of our public, private and hybrid cloud options is a key contributor to the market’s progress.”

To learn more about Verint’s Workforce Engagement Cloud offerings, click here. To join a Verint Virtual On-Demand Session titled, WFM for WFH and Recovery: Staying Flexible with Workforce Management, click here.

About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

*Source: Pelorus Associates, 2020 World Workforce Management Systems Market Report, published July 2020

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2020, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2020, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT COMPANY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, GI2, FIRSTMILE, OMNIX, WEBINT, LUMINAR, RELIANT, VANTAGE, STAR-GATE, TERROGENCE, SENSECY, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.