2020 Press Releases

MELVILLE, N.Y., June 10, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced its recognition in Gartner, Inc.’s Magic Quadrant for the CRM Customer Engagement Center* (CEC) report, published June 4, 2020, by the research and advisory firm. In addition to being recognized in this report, the firm also named Verint a Leader in its Magic Quadrant for Workforce Engagement Management** (WEM) research earlier this year.

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Research Shows Highest Contact Center WFO Market Share in Asia-Pacific, Europe and “Rest of World,” Also for Back Office and Branch

MELVILLE, N.Y., June 9, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that it has been recognized as a market leader in DMG Consulting’s latest Contact Center Workforce Optimization Market Share Report.^*

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New Capabilities Enable Organizations to Meet Service Levels and Elevate Their Customer Experience While Complying with Office Social Distancing Rules, Workspace Hygiene Checks and Workforce Assignment Rules

MELVILLE, N.Y., June 8, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today introduced new capabilities within its Workforce Management (WFM) solution designed to  enable organizations to safely transition back to the workplace.

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Company’s Portfolio Honored for Innovation Helping Business and Government

MELVILLE, N.Y., June 5, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced it has been recognized as a leader by multiple industry sources^* that annually honor excellence in a range of categories—from workforce optimization and overall customer experience to information security for the private and public sectors. The honors are:

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Organizations Recognized for Achieving Outstanding Results in Customer Engagement

MELVILLE, N.Y., May 20, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced the winners of its 2020 Verint Awards recognizing individuals and organizations that have deployed Verint solutions to meet key milestones, demonstrate innovation and achieve customer engagement excellence especially in the current working environment. The winners were named today in a featured video during the Verint Virtual Customer Engagement Conference.

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Integrates Verint Recording and Compliance with Microsoft Teams Calling and Meeting Experience

MELVILLE, N.Y., May 19, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced the availability of its new Microsoft Teams recording integration which helps businesses across industries centrally capture, retain, analyze, and retrieve all communications from Microsoft Teams calling and meeting scenarios – including voice calling, chat, online meetings, screen sharing and more. Verint’s native integration with Microsoft Teams helps businesses leverage the latest digital collaboration channels while remaining compliant with evolving regulations.

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Verint Partners Also Recognized for Powerful Work-From-Home Solutions Worldwide

MELVILLE, N.Y., May 11, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that it has named its Partner of the Year award winners across several categories, which were presented at the company’s Sales Kickoff event in March.

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Event Focused on Balancing CX and Operational Efficiency in the Current Environment

MELVILLE, N.Y., May 7, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced it will host an interactive, virtual customer and partner event on May 20-21. The virtual customer engagement conference will feature customer, partner and industry analyst-led sessions organized into tracks – with cloud strategies and automation embedded throughout – spanning themes including the following:

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Investment Made in Connection with Verint’s Plan to Separate into Two Independent Public Companies

MELVILLE, N.Y., May 7, 2020 – Verint^®Systems Inc. (NASDAQ: VRNT) today announced it has closed the first tranche under the two tranche investment agreement with funds advised by Apax Partners signed in December in connection with Verint’s plan to separate into two independent public companies. In connection with the closing, Jason Wright, Partner at Apax Partners, has been appointed to Verint’s Board of Directors.

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MELVILLE, N.Y., April 29, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced a program that gives organizations metrics and multichannel insights into the productivity of work-from-home agents, and identifies connectivity and other engagement challenges. The program is available to new customers as well as existing customers of Verint’s Desktop and Process Analytics (DPA) software. With a small services engagement, organizations can gain real-time insights to manage and support their work-from-home agents effectively.

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