2020 Press Releases

Central Banking’s 2020 FinTech & RegTech Global Awards Recognized Verint for Continued Innovation

MELVILLE, N.Y., October 29, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced its Financial Compliance solution has won the Data Management Partner for Regulatory Compliance category in Central Banking’s 2020 Fintech & RegTech Global Awards. The program recognizes innovation in financial and regulatory technology products and policy, results achieved through partnerships and celebrates the best work among central banks, financial regulators and the broader practitioner market.

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Verint Knowledge Management Tightly Integrated with Avaya OneCloud CCaaS Contact Center Solution

MELVILLE, N.Y., and RALEIGH-DURHAM, N.C., October 28, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced an expanded partnership with Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, to integrate Verint Knowledge Management with Avaya OneCloud CCaaS, a modern browser-based desktop that consolidates relevant customer details, including customer journey touchpoints, and frequently used applications into a consolidated view to increase customer responsiveness, eliminate screen switching and personalize customer interactions.

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Organization Gains Comprehensive Insights to Drive Digital Strategy and Improve Member Journeys While Managing Record Increases in Website Traffic

MELVILLE, N.Y., October 15, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced the Canadian Real Estate Association (CREA), one of Canada’s largest single-industry trade associations, has selected Verint’s Experience Management solutions to gain comprehensive insights into the member experience across its digital properties^*.

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Recognized for Market Leadership, Continued Innovation in Cloud and AI

MELVILLE, N.Y., October 8, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced it was recognized in The 2020 CRM Industry Leader Awards by CRM Magazine for the Best Workforce Optimization (WFO) and the Best Contact Center Analytics.

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MELVILLE, N.Y., October 5, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced the October event line-up focused on gaining improved insights with innovative and automated solutions for navigating business challenges, including best practices in customer and workforce engagement. Assuring quality and compliance, empowering a productive workforce and designing customer experience for the public and private sectors are among the topics that will be explored.

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Receives Highest Rating for Multiple Criteria Essential to Continuous Customer Engagement Improvement

MELVILLE, N.Y., September 9, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced its innovative, AI-enabled Experience Cloud has been recognized as a market leader in the Omdia Market Radar: AI-enabled Experience Management Platforms report^*. Verint was evaluated alongside eight other vendors and received the highest “advanced capability or breadth” rating on multiple criteria noted by Omdia as necessary to support continuous customer engagement improvement.

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MELVILLE, N.Y., September 3, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced this month’s event line up to help organizations navigate and thrive leveraging cloud, AI and WFM solutions as part of their customer and employee engagement efforts.

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Verint’s AI Blueprint Wins Automation Solution of the Year Award. Verint Customers U-Haul and Vera Bradley Awarded Honorable Mentions in Best Contact Center Culture and CX Transformation Categories

MELVILLE, N.Y., September 3, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced it has won Automation Solution of the Year for its AI Blueprint^™ in this year’s Customer Contact Week Excellence Awards. Verint also was awarded Honorable Mentions in the Disruptive Technology of the Year and Workforce Innovation Solution of the Year categories.

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Verint’s Cloud-based Knowledge Management Solution Named "Best AI-based Solution for Customer Service"

MELVILLE, N.Y., August 27, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that its commitment to innovation in artificial intelligence (AI) has been recognized for the third consecutive year in the AI Breakthrough Awards. Verint’s Knowledge Management solution has been selected as the winner of the “Best AI-based Solution for Customer Service” award. The company was awarded the “Best Overall AI Solution” in 2018 and “Best Chatbot Solution” in 2019.

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Findings Reveal Cost Savings for Contact Center to Digital Self-Serve Conversion

MELVILLE, N.Y., August 19, 2020 – Electric utility consumers who report having a great experience have a 133 percent higher retention rate and are 142 percent more likely to recommend their provider compared to those with a poor experience. These are just a few of the key findings of new research based on a survey of more than 6,200 electrical utility consumers conducted by Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™.

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