2020 Press Releases

MELVILLE, N.Y., April 2, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced its upcoming Adapt and Respond Educational series and a webinar about managing digital transformation through knowledge management at the end of the month.

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Organizations with Processes that Have Been Disrupted by Work-From-Home Dynamics Seek Urgent Help to Improve Visibility and Compliance

MELVILLE, N.Y., April 1, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced it is providing a Covid-19 rapid response effort to complement its Interaction Analytics solution for organizations needing immediate and ongoing insight into Covid-19 impacts on customers and employees now mostly working from home.

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Verint Grows Number of Seats at More than Twice the Rate of the Market Average, as Shown in Annual Workforce Management Report

MELVILLE, N.Y., March 30, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced strong scores in customer satisfaction in DMG Consulting LLC’s new 2020/2021 Workforce Management Product and Market Report*—including a perfect 5.0 out of 5.0 in the “Overall Vendor Satisfaction” category.

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Today’s Webinar: Verint and U-Haul Join Forces to Share Tips on Successfully Transitioning the Contact Center to a Work-from-Home Model

MELVILLE, N.Y., March 25, 2020 – — Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, is hosting a series of  webinars to help organizations adapt and respond to the current environment.

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MELVILLE, N.Y., March 5, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced its March events that showcase how AI and automation are leading the evolution of the contact center. For updates to March events, click here.

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For the Thirteenth Consecutive Year, Verint Named a Leader in Contact Center WFO Market; Ranked First in Customer Satisfaction for Product Capabilities; Earns Top Ranking as Quality Management Market Share Leader

MELVILLE, N.Y., March 2, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced it has been recognized for the thirteenth consecutive year as a leader in workforce optimization (WFO) in DMG Consulting LLC’s new 2019/2020 Workforce Optimization Product and Market Report*.

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MELVILLE, N.Y., February 27, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that Verint has been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management (WEM) report*.

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Study Quantifies the High Cost of Digital Downfalls Amounting to Millions in Extra Expenses, Eroding Retail Profits and Threatening Customer Loyalty

MELVILLE, N.Y., February 26, 2020 – The digital customer experience for retailers remains critical to safeguard customer loyalty and retail profits, according to a new report detailing customer satisfaction rankings of 25 preeminent retailers announced today by Verint^® Systems Inc.  (Nasdaq: VRNT), The Customer Engagement Company^™.

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Company Recognized for Market and Sustainable Impact in Customer Engagement Industry

MELVILLE, N.Y. , February 25, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that it has been named a winner in the 2020 CRM Watchlist, an annual evaluation conducted by Paul Greenberg, President of the 56 Group, LLC and author of  The Commonwealth of Self Interest: Business Success Through Customer Engagement.

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Seamlessly Surfacing Customer Experience Data to Automate the Process of Predicting and Acting on Experience Drivers

MELVILLE, N.Y., February 24, 2020 – Marketers and customer experience practitioners recognize the value of streamlined access to insights to drive exceptional experiences that are personalized and predictive. Now the partnership^* between Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, and Adobe will support more personalized customer journeys by combining experience data from the Verint Experience Cloud along with data from the Adobe Experience Platform. Verint customers can magnify their Adobe digital analytics outcomes with Verint’s predictive model to increase customer satisfaction across every channel and improve business outcomes.

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