MELVILLE, N.Y., December 1, 2021 – Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced its December events that address the trends and challenges related to the increased use of digital channels and how to better engage with customers and employees with emerging technologies.
A Troubling Engagement Capacity Gap Has Emerged, and 82 Percent Believe Challenges to Manage Customer Engagement Will Only Increase This Year
MELVILLE, N.Y., February 16, 2021 – On the heels of massive digital disruption and now, a year into the global pandemic, only 50 percent of business leaders say they are well prepared to support customer engagement priorities moving forward, and 82 percent say the challenges of managing customer engagement will only increase in 2021. What’s more, only 54 percent of leaders consider their organizations well prepared to enable a remote workforce to effectively serve customers.
EMEA Partners Online Event Celebrated Growing Ecosystem and Showcased the Latest Cloud Solutions
WEYBRIDGE, England and MELVILLE, N.Y., December 22, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, celebrated its partners across the EMEA region and announced eleven organisations that have been honoured for their achievements in supporting Verint solutions and helping customers succeed. The awards were presented during the company’s Partners Online event held 9-10 December.
MELVILLE, N.Y., December 15, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has received multiple awards* from Consumidor Moderno and Grupo Padrão for excellence in customer engagement in the Brazilian market. Leveraging cloud-based solutions from Verint’s Customer Engagement™ portfolio, organizations in Brazil and around the world are accelerating automation and leveraging AI-based solutions, such as speech and text analytics, to gain insights to achieve better business outcomes and build enduring relationships.
Industry’s First Offering Specifically Designed to Help Create an Enterprise-wide Interaction Data Hub. Open Cloud Architecture and Usage-based Pricing Model Make the Solution Ideal for Enterprise IT Organizations and System Integrators
MELVILLE, N.Y., December 10, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today launched its Engagement Data Management (EDM) solution, part of the Verint Cloud Platform. Verint EDM™ is the first solution to enable organizations to gain a uniform and cohesive view of interaction data across the organization’s many data silos created by the growing number of communication and collaboration platforms.
Seamless Integration in the Cloud Combines Branch Workforce Management and TimeTrade’s Powerful Online Scheduling to Improve Productivity and Operational Efficiency
MELVILLE, N.Y., December 9, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced an integration of its Cloud branch workforce management solution, CloudCords™, with TimeTrade Scheduler to streamline online appointment scheduling in retail banking. TimeTrade Systems, Inc. is a leading provider of online intelligent appointment scheduling software. Verint Branch Workforce Management enables banks to forecast demand and schedule the right mix of bankers across the entire network to help meet service, efficiency and revenue goals.
Customers Adapt and Respond in 2020 by Leveraging Cloud, Automation and AI Solutions
WEYBRIDGE, England and MELVILLE, N.Y., December 3, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, celebrated its customers at the seventh annual Engage 2020 EMEA Customer Conference held online 24 – 26 November.
Organizations Gain Newfound Visibility into Customer Journeys to Speed Issue Resolution and Improve Business Outcomes
MELVILLE, N.Y., December 1, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the addition of Digital Behavior Analytics to its Experience Cloud solution, creating a deep, insightful, and comprehensive view of digital customer interactions. The new solution captures and tracks millions of clicks, gestures, taps, and other actions so organizations can see and analyze how customers navigate digital properties, automate how they find and fix problems, and vastly improve bottom-line outcomes.
MELVILLE, N.Y., November 25, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the December speaker line-up that explores how companies can leverage artificial intelligence to drive innovation into their digital transformation efforts to better balance customer experience with operational efficiency.
Open, Flexible Community Gives Teachers a Trusted Source for Information and Collaboration
MELVILLE, N.Y., November 19, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that leading education platform, Newsela, has selected the Verint Community™solution to expand reach to teachers and educators nationwide and enable them to collaborate and share ideas and best practices easily.* Since launching in August, an average of 1,500 new members sign up weekly and a total of 22,000 members have joined Newsela’s community.
Verint Systems Inc.
175 Broadhollow Rd, Ste 100
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