Organization Gains Comprehensive Insights to Drive Digital Strategy and Improve Member Journeys While Managing Record Increases in Website Traffic
MELVILLE, N.Y., October 15, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the Canadian Real Estate Association (CREA), one of Canada’s largest single-industry trade associations, has selected Verint’s Experience Management solutions to gain comprehensive insights into the member experience across its digital properties*.
Recognized for Market Leadership, Continued Innovation in Cloud and AI
MELVILLE, N.Y., October 8, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced it was recognized in The 2020 CRM Industry Leader Awards by CRM Magazine for the Best Workforce Optimization (WFO) and the Best Contact Center Analytics.
MELVILLE, N.Y., October 5, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the October event line-up focused on gaining improved insights with innovative and automated solutions for navigating business challenges, including best practices in customer and workforce engagement. Assuring quality and compliance, empowering a productive workforce and designing customer experience for the public and private sectors are among the topics that will be explored.
Receives Highest Rating for Multiple Criteria Essential to Continuous Customer Engagement Improvement
MELVILLE, N.Y., September 9, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced its innovative, AI-enabled Experience Cloud has been recognized as a market leader in the Omdia Market Radar: AI-enabled Experience Management Platforms report*. Verint was evaluated alongside eight other vendors and received the highest “advanced capability or breadth” rating on multiple criteria noted by Omdia as necessary to support continuous customer engagement improvement.
MELVILLE, N.Y., September 3, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced this month’s event line up to help organizations navigate and thrive leveraging cloud, AI and WFM solutions as part of their customer and employee engagement efforts.
Verint’s AI Blueprint Wins Automation Solution of the Year Award. Verint Customers U-Haul and Vera Bradley Awarded Honorable Mentions in Best Contact Center Culture and CX Transformation Categories
MELVILLE, N.Y., September 3, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced it has won Automation Solution of the Year for its AI Blueprint™ in this year’s Customer Contact Week Excellence Awards. Verint also was awarded Honorable Mentions in the Disruptive Technology of the Year and Workforce Innovation Solution of the Year categories.
Verint’s Cloud-based Knowledge Management Solution Named "Best AI-based Solution for Customer Service"
MELVILLE, N.Y., August 27, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that its commitment to innovation in artificial intelligence (AI) has been recognized for the third consecutive year in the AI Breakthrough Awards. Verint’s Knowledge Management solution has been selected as the winner of the “Best AI-based Solution for Customer Service” award. The company was awarded the “Best Overall AI Solution” in 2018 and “Best Chatbot Solution” in 2019.
Findings Reveal Cost Savings for Contact Center to Digital Self-Serve Conversion
MELVILLE, N.Y., August 19, 2020 – Electric utility consumers who report having a great experience have a 133 percent higher retention rate and are 142 percent more likely to recommend their provider compared to those with a poor experience. These are just a few of the key findings of new research based on a survey of more than 6,200 electrical utility consumers conducted by Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™.
MELVILLE, N.Y., August 13, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced Pelorus Associates 2020 World Workforce Management Systems Market Report* ranks Verint as the overall leader in global workforce management (WFM) market share based on aggregate sales volume for 2019.
Company Recognized for Largest Global Customer Base and Greatest Increase in Number of Customers
MELVILLE, N.Y., August 11, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced its AI and analytics solutions achieved the highest customer rating for overall vendor satisfaction and top customer satisfaction scores on 25 vendor, product capability and product effectiveness criteria surveyed in DMG Consulting LLC’s new 2020 Interaction Analytics Product and Market Report*. In addition, Verint represents the largest market share by number of customers and achieved the greatest increase in number of customers among vendors named in the report’s market activity analysis.
Verint Sites:
Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747
+1 (800) 483-7468
+1 (631) 962-9600
fax: +1 (631) 962-9300
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