2020 Press Releases

Study Quantifies the High Cost of Digital Downfalls Amounting to Millions in Extra Expenses, Eroding Retail Profits and Threatening Customer Loyalty

MELVILLE, N.Y., February 26, 2020 – The digital customer experience for retailers remains critical to safeguard customer loyalty and retail profits, according to a new report detailing customer satisfaction rankings of 25 preeminent retailers announced today by Verint^® Systems Inc.  (Nasdaq: VRNT), The Customer Engagement Company^™.

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Company Recognized for Market and Sustainable Impact in Customer Engagement Industry

MELVILLE, N.Y. , February 25, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that it has been named a winner in the 2020 CRM Watchlist, an annual evaluation conducted by Paul Greenberg, President of the 56 Group, LLC and author of  The Commonwealth of Self Interest: Business Success Through Customer Engagement.

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Seamlessly Surfacing Customer Experience Data to Automate the Process of Predicting and Acting on Experience Drivers

MELVILLE, N.Y., February 24, 2020 – Marketers and customer experience practitioners recognize the value of streamlined access to insights to drive exceptional experiences that are personalized and predictive. Now the partnership^* between Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, and Adobe will support more personalized customer journeys by combining experience data from the Verint Experience Cloud along with data from the Adobe Experience Platform. Verint customers can magnify their Adobe digital analytics outcomes with Verint’s predictive model to increase customer satisfaction across every channel and improve business outcomes.

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Ovum Recognizes Verint’s AI-Powered IVA for Technological Innovation, Ability to Speak the Consumer’s Language, Depth of Tools and Service, Easy Integration with Back-End Systems

MELVILLE, N.Y., February 4, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced it has been named a leader by industry analyst firm Ovum in Intelligent Virtual Assistant (IVA) solutions in a comparison report, Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020-21*.

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February Events Explore How to Maximize the Customer Experience, and the Future of Cloud Knowledge and Workforce Management

MELVILLE, N.Y., February 3, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced several events taking place this month that highlight best practices for Experience Management, Workforce Management (WFM) and Knowledge Management (KM) as well as the latest trends in Contact Center as a Service (CCaaS). Mark Smith, CEO and chief research officer, Ventana Research, and WFM analyst Sheila McGee-Smith, McGee-Smith Analytics join the lineup.

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Customers Showcase How Cloud, Automation and AI Solutions Are Transforming Customer Experience

WEYBRIDGE, England and MELVILLE, N.Y., January 9, 2020 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, celebrated its customers across EMEA and announced nine organisations that have been awarded for excellence in customer engagement, employee engagement, workforce engagement, financial compliance and more.

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