2019 List Recognizes Small Number of Industry Trailblazers for “Sustainable Impact, Superb Culture and Excellent Products and Services”
MELVILLE, N.Y., February 27, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has been named a winner in the 2019 CRM Watchlist, an annual evaluation conducted by Paul Greenberg, President of the 56 Group, LLC and author of CRM at the Speed of Light.
The CRM Watchlist recognizes companies that not only had the most impact in the customer-facing technology world in the past year, but also are likely to maintain that impact for the next few years. Out of 73 submissions, Verint was one of 14 companies placed on the Watchlist, now in its 13th year.
In his 2019 CRM Watchlist announcement, Greenberg wrote that the Watchlist looked for companies with a “sustainable impact,” a phrase he defines as “a complete company that has been doing [CRM] long enough to have established a rhythm. The company has to be well-rounded: it has financial stability, solid management, excellent products and services, superb culture, and a strong partner ecosystem to help sustain its efforts. It has to have a clear vision and mission and also clear-cut strategies for outreach to get external forces—customers, analysts, journalists, prospects, influencers, etc.—engaged.”
Winners Excelled in Customer Relationships
“It’s an honor to be included in the 56 Group’s annual Watchlist,” says Nancy Treaster, SVP and general manager, strategic operations, Verint. “Paul Greenburg’s judging is meticulous and insightful. This year, for example, his comments about all the winning companies having a strong focus on customer relationships were precisely in sync with Verint’s commitment to developing customers for life.”
Greenburg noted that the winning companies showed maturity in their relationships with their customers. “Each of them had a strong customer success program in place,” he wrote. “They are all highly mature, battle-tested and well-funded, with clear metrics for measuring success. This is an account-focused approach to service that values the customer and allows the customer to see the vendor as a trusted adviser.”
To learn more about Verint’s customers and their individual success stories, visit: https://www.verint.com/engagement/our-story/customer-success/.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2018, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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