Customers Rank Verint Highest in Overall Vendor Satisfaction in New Report on Robotic Process Automation

Verint Continues to Bolster Leadership Position in AI with the Launch of Robotic Process Automation Discovery Solution to Accelerate Time-to-Value


Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company, today announced that it received the highest overall vendor satisfaction, product, professional services and product innovation scores from customers according to DMG Consulting LLC’s new 2019-2020 Robotic Process Automation (RPA) Product and Market Report*.

On the heels of these new rankings, Verint is continuing to expand its RPA leadership position via the introduction of a new analytics solution – Robotic Process Automation Discovery – to help organizations best leverage RPA – in the cloud or on premise – to accelerate time-to-value in intelligent automation initiatives.

Verint RPA: High Customer Satisfaction Scores in All Three DMG Ratings Categories

The DMG report provides extensive analysis of the RPA market and vendors who offer solutions that address service, contact center, back-office and other enterprise uses. Verint received the highest customer scores among all featured vendors in Vendor Satisfaction ratings for professional services and product innovation, while tying for highest scores in product, implementation, and responsiveness to product enhancement requests. Verint also received the highest scores among all vendors covered in the report for six product capabilities and seven product effectiveness categories.

Commenting on the overall RPA market outlook, Donna Fluss, president, DMG Consulting, says: “DMG expects the pace of growth to remain very strong, experiencing year-over-year increases of 100% or more in each of the next five years. Use cases for RPA are growing in both front- and back-office operations, and organizations are beginning to appreciate the benefits of a collaborative, hybrid workforce.” 

Verint Robotic Process Automation Discovery

One of the biggest challenges facing organizations in digital transformation is identifying automation opportunities. Verint’s new Robotic Process Automation Discovery solution provides actionable insight into enterprise workflows, to identify automation opportunities with the greatest potential for return on investment, while streamlining RPA development and deployment. Activities that previously took consultants months to deliver, can now be completed in a few weeks.

Verint’s solution leverages AI to automatically capture information behind the scenes on how business applications are used for daily tasks, analyze information to map tasks to processes, determine key trends and identify automation opportunities with the highest ROI, based on factors such as worker hourly rates and average handle time. AI drives workflow generation to make RPA development and deployment easier, faster, and more efficient.

“Automation Discovery identifies and discovers what processes can be improved through automation,” says Verint’s John Goodson, SVP and general manager, Products. “Achieving this kind of profound visibility can eliminate the noise associated with process automation and have a positive, rapid impact on digital transformation initiatives.”

Read the latest blog, “Speed RPA Process Selection and Time to Value.” To learn more about Verint’s Robotic Process Automation solution, click here.

About Verint Systems Inc.Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at

* Source: DMG Consulting LLC, 2019-2020 Robotic Process Automation Product and Market Report, published Q3 2019

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2019, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2019, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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