MELVILLE, N.Y., March 11, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced events taking place this month that focus on how Artificial Intelligence (AI), automation and analytics are driving vastly improved customer experiences (CX) and engagement.
Community Provides Interactive Forum for Great Storytelling about Nature Conservancy
MELVILLE, N.Y., February 28, 2018 – — Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that the Royal Society for the Protection of Birds (RSPB) is transitioning its online community to the latest version of Verint’s Community™ solution. Currently a customer of Verint’s Community*, the RSPB will move from on premises to the cloud with its new version, which includes knowledge management and other features, giving community members quick access to answers to their questions and enabling customization of the site’s interface to increase visitor self-service.
2019 List Recognizes Small Number of Industry Trailblazers for “Sustainable Impact, Superb Culture and Excellent Products and Services”
MELVILLE, N.Y., February 27, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has been named a winner in the 2019 CRM Watchlist, an annual evaluation conducted by Paul Greenberg, President of the 56 Group, LLC and author of CRM at the Speed of Light.
MELVILLE, N.Y., February 14, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement CompanyTM, today announced that Verint has been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management (WEM) report, published February 13, 2019.
MELVILLE, N.Y., February 11, 2019 – Verint® Systems Inc. (Nasdaq: VRNT) today announced its participation in the Morgan Stanley Technology, Media & Telecom Conference, along with its previously announced participation in this week’s Goldman Sachs Technology and Internet Conference.
ForeSee’s Digital Experience Index for Q4 2018 Shows Surge in Mobile
MELVILLE, N.Y, January 29, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the results of the ForeSee® Digital Experience Index™ (DXI™). Verint acquired ForeSee to create the market’s most comprehensive omnichannel cloud Voice of the Customer (VoC) portfolio available—an analytics-rich offering that will allow organizations to better measure and understand customer experiences and prioritize the improvements that will have the greatest business impact.
Cloud-based deployments bring new operational intelligence capabilities to more contact centers to transform customer experience
Austin, Texas – Avaya ENGAGE® 2019 and Melville, NY, January 22, 2018 – Avaya Holdings Corp. (NYSE: AVYA) and Verint Systems Inc., The Customer Engagement Company ™, (NASDAQ:VRNT) today announced an expansion of their partnership to introduce cloud deployments for Avaya Workforce Engagement Management, improving customer experience through operational intelligence in the contact center. Avaya‘s suite of workforce engagement capabilities can be deployed in any manner from on-premises to cloud services supporting public, private or hybrid deployment models.
WEYBRIDGE, U.K. and MELVILLE, N.Y., January 10, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, celebrates its customers across EMEA and today announced 10 organisations that have been awarded for excellence in customer engagement, employee engagement, workforce optimisation (WFO), financial compliance and more.
Frost & Sullivan LATAM Recognizes Excellence in 10 Performance Criteria for Verint’s Comprehensive Customer Engagement Platform, Specifically Noting Automation, IVA, and Speech Analytics Innovation
SAO PAULO, Brazil and MELVILLE, N.Y., January 3, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), the Customer Engagement Company™, today announced that it has been recognized by Frost & Sullivan as the market leader in the Latin American contact center applications industry. The recipient of the industry analyst’s 2018 Latin American Contact Center Applications Market Leadership Award, Verint was selected from a field of candidates based on excellence in 10 key performance criteria, including product quality, implementation excellence, product differentiation, price/performance value and customer experience from purchase, to ownership, to service.