Majority of More than 11,000 Consumers Surveyed Express Strong Appetite for Personalized Experiences, Mobile App Convenience and Comparison Tools for Interactions with Both Health and Property and Casualty Insurers
MELVILLE, N.Y., August 14, 2019 – New industry benchmarking from Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, highlights the insurers that are leading the pack in delivering the best online experience. Health insurance providers Kaiser Permanente, Molina Healthcare, and Humana took top spots in the digital customer satisfaction rankings, as did Geico, USAA, and State Farm for property and casualty insurers.
Hear from Smart & Final, MD Financial, TUI and College of American Pathologists on How to Measure the Entire Customer Journey and Get the Most from CX Investments
MELVILLE, N.Y., August 5, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced a line-up of events taking place this month that focus on value added insights on how to reduce effort through AI and automation as well as VoC best practices according to Verint experts and customers.
Verint Customers Alorica, Backcountry.com, Bullhorn and Navy Federal Credit Union Honored for Exceptional Contact Center Performance
MELVILLE, N.Y., July 30, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced it is the recipient of the Contact Center Excellence Award for Workforce Optimization Solution of the Year. Additionally, Verint received Honorable Mention honors in the Omnichannel Solution of the Year category.
2019 Award Recognizes Verint’s Leadership in Bringing Proactive Compliance Solutions to Market
MELVILLE, N.Y., July 23, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that its Financial Compliance offering has been named the Best Vendor Solution for Managing Conduct Risk in the 2019 RegTech Insight Awards. The awards recognize both new and well-established providers who are finding innovative solutions to regulatory challenges in the global financial industry.
Third Edition of Report Compares Five Vendors on Key Performance Categories in Rapidly Growing Market for Intelligent Self-Service Solutions
MELVILLE, N.Y., July 18, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it received the highest score in overall vendor satisfaction and other top customer satisfaction scores for multiple capabilities, including automation, artificial intelligence (AI) and customer self-service, in DMG Consulting LLC’s new 2019/2020 Intelligent Virtual Agent Product and Market Report*.
Will Empower Businesses to Capture Microsoft Teams Interactions across Contact Center, Back-office, and Trading Floor Operations
MICROSOFT INSPIRE, LAS VEGAS and MELVILLE, N.Y., July 16, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has engaged with Microsoft to support compliance recording for Microsoft Teams. This collaboration will enable further development, integration, co-selling efforts and support of Teams with the Verint Financial Compliance portfolio, a holistic suite of compliance solutions. Leveraging the joint capabilities, organizations will benefit from streamlined teamwork and enhanced collaboration using Microsoft’s fastest-growing business application while adhering to relevant regulatory requirements for record keeping, monitoring and reporting. The added layer of compliance recording will empower businesses to capture Teams interactions properly across contact center, back-office, and trading floor operations.
Named a Strong Performer in Conversational AI Report; Ranked Highest in Current Offering Category in Customer Service and Digital Voice of Customer Solutions Report
MELVILLE, N.Y., July 11, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that its solutions have been recognized in three evaluation reports by the independent research firm Forrester Research, Inc. The three Forrester WaveTM evaluations highlight the ‘providers that matter most’ for mature and evolving customer engagement solutions.
MELVILLE, N.Y., July 2, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced a line-up of events taking place this month that address a wide variety of topics, such as workforce management best practices, VoC programs that generate ROI and addressing data privacy compliance challenges.
ORLANDO, Fla. and MELVILLE, N.Y., June 25, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced its inclusion in Gartner, Inc.’s Magic Quadrant for the CRM Customer Engagement Center* (CEC) report, published June 11, 2019, by the research and advisory firm. In addition to being recognized in this report, the firm also named Verint a Leader in its Magic Quadrant for Workforce Engagement Management** (WEM) research earlier this year.
Study of more than 34,000 consumers across 18 countries highlights how a hybrid workforce is key to meeting customer expectations in an ‘always-on’ era of service and in continuing to honor consumers’ need for the human factor
MELVILLE, N.Y. and WEYBRIDGE, England, June 13, 2019 – Two-thirds of consumers recently surveyed said they are more likely to switch to brands that provide the best experience or service – underscoring the importance of providing exceptional service and the ultimate cost to those companies that fail – customer defection.
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