2019 Press Releases

Recognized as Best and Most Innovative Solution for Customer Engagement Excellence in Ventana Research’s 12th Annual Awards for Technology Pioneers

MELVILLE, N.Y., December 19, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that its Unified Voice of the Customer^™ (VoC) product has won a Digital Innovation Award for 2019 from Ventana Research. Unified VoC, part of the Verint Experience Cloud, took first place in the Customer Excellence category, which honors a technology vendor that best exemplifies innovation in applications and technologies that support customer engagement.

Read More

Verint Experience Index Benchmarks Contact Center Experience and Its Impact on the Omnichannel Customer Journey

MELVILLE, N.Y., December 11, 2019 – Which brands get top marks from consumers when it comes to contact center experience? Allstate, Bank of America, Cox, Kaiser Permanente, and T-Mobile took the top spots in their industries based on a survey of 6,338 consumers. The resulting research also finds that companies can save more than one million dollars per one million calls by increasing the success of their digital, self-serve options by 25 percent.

Read More

Recognized for ‘Leading the Way in Customer Service,’ Verint’s Solutions Cited for Innovation, Helping Companies Deliver World-Class Customer Experience

MELVILLE, N.Y., December 9, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced it has won top honors in three global award competitions for 2019. The awards recognize excellence in technology that helps organizations effectively balance customer experience and operational efficiency.

Read More

Also Announces $200 Million Minority Investment by Funds Advised by Apax Partners in Support of Verint’s Separation Plan; Additional $200 Million to Be Invested Post Separation. New $300 Million Share Buyback Program Over Period Through Closing of Separation

MELVILLE, N.Y., December 4, 2019 – Verint^® Systems Inc. (NASDAQ: VRNT), today announced that its Board of Directors has unanimously approved proceeding with a plan to separate Verint into two independent companies: one of which will consist of its customer engagement business, and one of which will consist of its cyber intelligence business. Verint expects to complete the separation shortly after the end of Verint’s next fiscal year ending January 31, 2021.

Read More

Speaker Line Up to Showcase Workforce Management Across the Enterprise

MELVILLE, N.Y., December 2, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced this month’s events that focus on best practices for leveraging workforce management (WFM) in the back-office and five ways to simplify WFM in the contact center. Learn more about how to accommodate today’s employees who demand flexible schedules, meaningful work and telework options.

Read More

SYDNEY and MELVILLE, N.Y., November 21, 2019 –  Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, in partnership with Inspiro Relia, Inc. (Inspiro), have optimised the quality of RCBC Bankard’s call centre operations with the implementation of Verint’s innovative voice biometrics solution^*, part of its Identity Authentication and Fraud Detection (IAFD) offering. The combination gives the organization high-level expertise and automated technology to help reduce costs and improve the overall customer experience.

Read More

Market-leading Ease of Use, AI-Infused Automation and Innovative New Mobile Features Mean Streamlined, Intuitive User Experiences

MELVILLE, N.Y., November 18, 2019 – Effectively managing today’s workforce is crucial for improving customer experience, operational efficiency, and compliance. Yet currently, rising expectations of both customers and employees have made forecasting and scheduling contact center agents and customer engagement resources exponentially more challenging.

Read More

WatersTechnology’s Buy-Side Technology Awards Recognize Verint for Innovation, Addressing Buy Side’s Most Pressing Compliance Needs – In the Cloud and On-Premises

MELVILLE, N.Y., November 14, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that its Financial Compliance^™ platform was named “Best Buy-Side Compliance Product” in the 2019 Buy-Side Technology Awards, hosted by WatersTechnology magazine, Nov. 1 in London. This marks one of four honors for excellence by industry insiders and financial technology end users this year.

Read More

2019 Award Recognizes Leadership in Unique AI-Driven Knowledge Management Solution in the Cloud

MELVILLE, N.Y., November 12, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that it received KMWorld’s annual KM Promise Award, which is given to the company that implements and integrates knowledge management practices into business processes and works with clients to ensure they reach their goals.

Read More

‘Microsoft Ignite’ Attendees to See How Verint’s Solution Bridges ‘Compliance Gap’ by Recording, Archiving across Collaboration Modes in Teams

MICROSOFT IGNITE, ORLANDO, Fla. and MELVILLE, N.Y., November 5, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that the integration^* of the Verint Financial Compliance portfolio and Microsoft Teams will be showcased at Microsoft Ignite in Orlando Nov. 4-8. Verint will demonstrate its compliance capabilities, across the full complement of Microsoft Teams unified communication and collaboration capabilities to enable employees in regulated businesses to comply with regulatory compliance requirements.

Read More