2019 Press Releases

Recognized as Best and Most Innovative Solution for Customer Engagement Excellence in Ventana Research’s 12th Annual Awards for Technology Pioneers

MELVILLE, N.Y., December 19, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that its Unified Voice of the Customer^™ (VoC) product has won a Digital Innovation Award for 2019 from Ventana Research. Unified VoC, part of the Verint Experience Cloud, took first place in the Customer Excellence category, which honors a technology vendor that best exemplifies innovation in applications and technologies that support customer engagement.

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Verint Continues to Bolster Leadership Position in AI with the Launch of Robotic Process Automation Discovery Solution to Accelerate Time-to-Value

MELVILLE, N.Y., December 18, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that it received the highest overall vendor satisfaction, product, professional services and product innovation scores from customers according to DMG Consulting LLC’s new 2019-2020 Robotic Process Automation (RPA) Product and Market Report*.

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Verint Offering Cited for Perfect Scores on Intelligence Maturity, Track Record and Enabling Platforms and Technologies

MELVILLE, N.Y., December 17, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced it has been ranked among the top Intelligent Assistant (IA) solution vendors in Opus Research’s 2019 “Decision Makers’ Guide to Enterprise Intelligent Assistants.” The report is the most comprehensive assessment of today’s leading providers in natural language processing, machine learning, Artificial Intelligence (AI), and analytics that power automated virtual agents and digital self-service solutions.

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Verint Experience Index Benchmarks Contact Center Experience and Its Impact on the Omnichannel Customer Journey

MELVILLE, N.Y., December 11, 2019 – Which brands get top marks from consumers when it comes to contact center experience? Allstate, Bank of America, Cox, Kaiser Permanente, and T-Mobile took the top spots in their industries based on a survey of 6,338 consumers. The resulting research also finds that companies can save more than one million dollars per one million calls by increasing the success of their digital, self-serve options by 25 percent.

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Recognized for ‘Leading the Way in Customer Service,’ Verint’s Solutions Cited for Innovation, Helping Companies Deliver World-Class Customer Experience

MELVILLE, N.Y., December 9, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced it has won top honors in three global award competitions for 2019. The awards recognize excellence in technology that helps organizations effectively balance customer experience and operational efficiency.

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Also Announces $200 Million Minority Investment by Funds Advised by Apax Partners in Support of Verint’s Separation Plan; Additional $200 Million to Be Invested Post Separation. New $300 Million Share Buyback Program Over Period Through Closing of Separation

MELVILLE, N.Y., December 4, 2019 – Verint^® Systems Inc. (NASDAQ: VRNT), today announced that its Board of Directors has unanimously approved proceeding with a plan to separate Verint into two independent companies: one of which will consist of its customer engagement business, and one of which will consist of its cyber intelligence business. Verint expects to complete the separation shortly after the end of Verint’s next fiscal year ending January 31, 2021.

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Speaker Line Up to Showcase Workforce Management Across the Enterprise

MELVILLE, N.Y., December 2, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced this month’s events that focus on best practices for leveraging workforce management (WFM) in the back-office and five ways to simplify WFM in the contact center. Learn more about how to accommodate today’s employees who demand flexible schedules, meaningful work and telework options.

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16th Annual Ranking Highlights Top Global Providers and ‘Technological Backbone’ for Financial Services Industry

MELVILLE, N.Y., November 25, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced its sixth consecutive annual ranking in the newly published 2019 IDC FinTech Rankings of Top 25 Enterprise Companies*. Listed by calendar-year revenues for hardware, software and/or services, the Top 25 are enterprise technology providers from around the globe that serve multiple industries, with significant revenue in financial services, but less than one-third of it from financial institutions.

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SYDNEY and MELVILLE, N.Y., November 21, 2019 –  Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, in partnership with Inspiro Relia, Inc. (Inspiro), have optimised the quality of RCBC Bankard’s call centre operations with the implementation of Verint’s innovative voice biometrics solution^*, part of its Identity Authentication and Fraud Detection (IAFD) offering. The combination gives the organization high-level expertise and automated technology to help reduce costs and improve the overall customer experience.

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Market-leading Ease of Use, AI-Infused Automation and Innovative New Mobile Features Mean Streamlined, Intuitive User Experiences

MELVILLE, N.Y., November 18, 2019 – Effectively managing today’s workforce is crucial for improving customer experience, operational efficiency, and compliance. Yet currently, rising expectations of both customers and employees have made forecasting and scheduling contact center agents and customer engagement resources exponentially more challenging.

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