Top Four Events on How to Deliver Exceptional Customer Engagement: Verint to Address Creating an Effortless Customer Experience and Using Data to Enhance the Customer Journey
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Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced a line-up of events taking place throughout the month that focus on delivering exceptional customer engagement through simplifying, modernizing and automating all touchpoints of the customer journey.
August and September; Online Webinars
Verint’s “Summer School” is back for another year with a line-up of speakers and webinars. Experts will cover a variety of topics throughout August, including Workforce Engagement, Intelligent Self-Service, Voice of the Customer (VoC), and Fraud and Compliance—click here to select from over 10, multi-lingual webinars and register for more information on today’s hot topics.
How to Deliver an Effortless Customer Experience
August 9; CRMXchange Webinar Roundtable
Carmit DiAndrea, VP, portfolio market strategy, will speak at 1 p.m. ET on “How to Deliver an Effortless Customer Experience.” This webcast will discuss successful effort-reduction best practices to build customer loyalty, by proactively identifying the correct points in the customer journey that require the most effort. Attendees can learn how successful organizations build loyalty by helping people solve problems quickly and easily, implement self-service solutions that guide customers to faster resolutions, and produce agents who can assist customers most effectively.
OPEX Summer: Business Transformation Leaders Summit
August 27-29; San Diego, California
Brian Simpson, senior management consultant, and Adam Campbell, consulting manager, will present “A Data-driven Customer Experience Transformation Approach: Using Data to Re-think the Customer Journey and Redesign Internal Processes” at 10:30 a.m. PDT on August 27. Attendees can learn how the process of journey mapping and other customer experience fundamentals can be a powerful asset to improve the impact of VoC data collection, project prioritization, and change management for process improvement projects. This session will discuss current CX trends and techniques and allow participants time to create their own journey maps.
Voice of the Customer: Bringing Value to Your Organization’s Contact Center
August 30; Verint Webinar featuring Forrester
Guest Speaker, Forrester’s Kate Leggett, VP, principal analyst, and Verint’s Tim Whiting, VP, marketing, will present this webinar at 2 p.m. ET. Attendees can learn how Voice of the Customer programs play an important role in the contact center, empowering teams to create better customer experiences, improve operational efficiencies and agent performance, and ultimately drive revenue growth. This webinar will explore VoC data sources, taking action on VoC data to improve the customer experience, why combining VoC and operational data is key to positive business outcomes, how a successful VoC program can impact culture, and more.