Carenet Healthcare Services Implementing KANA Enterprise to Help Revolutionize Its Member Engagement Strategy
SUNNYVALE, Calif. and MELVILLE, N.Y., November 3, 2014 –
KANA® Software, A Verint®Company (NASDAQ: VRNT), today announced that Carenet Healthcare Services is implementing KANA Enterprise as a key solution for providing the next level of customer relationship management for its clients. Carenet delivers personalized care management and engagement solutions for a prestigious portfolio of national healthcare organizations, including commercial health plans, hospital systems, employer groups, the U.S. Military, and Medicare and Medicaid plans.
Using data, clinical expertise and customer engagement strategies, Carenet team members personally interact with their clients’ members and motivate them to take a more active role in their healthcare, ultimately lowering the cost and improving the quality of healthcare. After selecting KANA Enterprise in the first half of the year, the Carenet team will have a 360-degree view of members across channels and deeper insight to enable them to deliver richer, more personalized and relevant member service. As a result, the company will be positioned to radically change the member experience and build brand loyalty for its clients.
“Health plans want to build new relationships with their members,” says John Erwin, CEO for Carenet. “KANA technology will provide the omnichannel capabilities we need to communicate more effectively, keep members engaged and help simplify their healthcare experience. The KANA team has helped us realize this vision, taking the time to understand our business processes and aligning the system perfectly with our culture and service commitment.”
Carenet also anticipates KANA Enterprise will help build stronger relationships by making it possible for a team member to serve as a single resource to support all of a member’s healthcare needs. The company cites KANA Enterprise’s ability to support multiple business lines and integrate with third-party applications as reasons for its selection.
“We are delighted to be called upon by Carenet as a trusted technology provider and advisor,” adds Scott Hays, vice president, solutions marketing, Verint. “This organization has a rich history of supporting the many and varied needs of its healthcare organization clients, and we’re honored to support them in this critical mission.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
1 Accenture Consulting, “Compliance: Dare to be Different, 2017 Compliance Risk Study”
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