Syndeo

Why Partner With Syndeo

Syndeo Conversational AI platform comprises the following core elements:

1. Provides an omnichannel customer experience – enabling communication with your customers via multiple digital messaging channels (including WeChat, WhatsApp, Viber, Telegram, Facebook Messenger, SMS and WebChat). It creates a single experience combining bots and live interactions and is seamlessly deployed across all channels.

2. AI-enabled – leverages Natural Language Understanding (NLU) with Syndeo’s inbuilt Kelvin AI engine, while also facilitating a Bring Your Own Technology (BYOT) approach with pre-existing integration to marketing leading AI capability including Google, Microsoft and Large Language Models.

3. Designed for business users – enabling you to configure your customer experience in a rapid and iterative manner, incorporating NLU and directed dialogue. Manipulate and manage machine learning data, regardless of the underlying NLU, in a single AI workbench. Simulate customer interactions via our CX simulator.

4. Natively integrated with Verint Engagement Data Management, Engagement Orchestration and Employee Agent Desktop.