Bright Pattern

AI-Powered Omnichannel Contact Center Software

Why Partner With Bright Pattern

Bright Pattern’s Contact Center Solution offers omnichannel communications & solutions including; Inbound and Outbound Voice, IVR (traditional and conversational), Webchat, Email, Social Messengers (LINE, Viber, WeChat, WhatsApp, Facebook, Twitter), Mobile App, Omnichannel Quality Management, and Bots.

Key Benefits:

– Advanced Technology
– Active-active, N+1 architecture
– 100% availability, no downtime for upgrades or maintenance
– Robust, out of the box integration with Microsoft Dynamics, Salesforce, Zendesk, MS Teams, and ServiceNow
– Extremely scalable
– Omnichannel Mobile App
– Omnichannel outbound suite
– Out the box integrations
– Native, Omni QM (monitor 100% of interactions with AI)
– ITSM/ITIL Expertise
– Below market subscription and services pricing (less than 2% of revenue comes from our professional services organization)
– Fast and simple to deploy, half the industry average
– Founded by industry veterans Michael McCloskey and Konstantin Kishinsky, who have proven track records at other contact center companies
– Many of our top engineers each have 15+ years of contact center experience.