State of the art natural language processing that automatically summarizes and classifies even very complex calls, saving representatives up to 35% of average handle time

Why Partner With BirchAI

Customers can quickly realize significant ROI by reducing the time spent documenting calls by up to 75% for even the very complex call types across industries. Typically, this yields about a 35% reduction in AHT.

Sample use cases in healthcare include prior authorization peer-to-peer, care management, medical device complaint handling, pharmacovigilance, claims and benefit calls. Other sample use cases include debt recovery calls, workers compensation, or disability claims, but the solution can be applied to nearly any sector requiring summaries.