Verint Engage 2026
The can’t-miss CX event of the year
June 22-25 at the MGM Grand Hotel in Las Vegas, NV
Secure our lowest pre-registration rate of just $795 by letting us know you’re interested. When registration opens, we’ll email you a pre-registration discount code to use, saving $700 compared to our onsite rate.
From gold medals to winning outcomes
At Verint Engage 2025, attendees were captivated by keynote speaker Katie Ledecky—four-time Olympic legend and nine-time gold medalist. As the most decorated U.S. female Olympian in history, Katie took the stage and shared her remarkable journey: from winning her first Olympic gold at just 15, to breaking world records and becoming a bestselling author of Just Add Water. Her powerful message, “Make the Impossible Possible,” resonated deeply as she connected her pursuit of excellence with the transformative potential of AI and CX Automation.
Stronger, faster, measurable business outcomes
Step back into the energy of Engage 2025! Verint leaders and customers take the stage to share how our CX Automation Platform is helping organizations achieve stronger, faster, measurable business outcomes. A team of Verint executives shares insights on transforming customer and employee experiences through automation, including a demo of our latest IVA offering.
You’ll also hear directly from customers CVS Aetna and ID.me about how they are scaling automation and driving ROI. Verint President Elan Moriah wraps the session by honoring award-winning customers and highlighting how Verint helps brands cut through the AI noise.
Register to watch the on-demand mainstage sessions from Verint Engage 2025.
What where this year’s attendees able to experience?
Networking Opportunities
Attendees found their community through dedicated networking activities and sessions. Whether they were looking to connect with others in their industry, discuss use cases with fellow Verint customers, or engage with Verint partners, they discovered it all at Verint Engage.
Customer Case Studies
Attendees participated in a diverse range of breakout sessions, each thoughtfully designed to drive meaningful AI business outcomes. They gained insights from visionary thought leaders, engaged directly with product experts, and exchanged ideas with peers who are actively shaping the future of their industries.
Solution Master Classes
Attendees got an up-close look at some of the latest innovations across the Verint Platform and from our amazing partners. They chatted with Verint experts, connected with sponsor teams, shared what they love about Verint products, and dove deep into platform capabilities—all within the Innovation Pavilion.
Industry Trends & Research
Attendees rolled up their sleeves for expert-led, hands-on training and workshops designed to meet them wherever they were in their Verint journey. Whether they were just getting started, sharpening existing skills, troubleshooting specific technical questions, or exploring how Verint AI could solve their most pressing use cases, they found practical guidance and real-world insights tailored to their needs.
Roadmap & Innovations
While Verint Engage 2025 packed in plenty of learning and networking, it also delivered excitement and fun to keep the energy high throughout the event. Attendees enjoyed inspiring keynote sessions, lively evening events, and exclusive invite-only experiences that added a memorable touch to the week. It was the perfect balance of insight and entertainment.
Bring it All Together
Attendees took part in exclusive sessions tailored to their roles and organizations. Programs like the Global Customer Awards, Executive and Partner Summits, Influencer Program, and Customer Advisory Boards delivered inspiration and real-world AI outcomes.
Global Customer Awards
Honoring Brands Using CX Automation to Drive Extraordinary Outcomes
Verint’s Engage Global Customer Awards celebrated individuals and organizations using Verint solutions to achieve extraordinary business outcomes. By harnessing data, AI, and bots, these customers elevated the customer experience while driving operational efficiency. Awards were presented across several categories, honoring innovation, impact, and leadership in customer engagement.
2025 Global Customer Award Winners
Activating this element will cause content on the page to be updated.
Excellence in Elevating CX
This category honored CX Automation champions who used Verint solutions and AI-powered bots to enhance customer experience, streamline workflows, and reduce costs.
PLATINUM: CVS Aetna – Beth Linthicum and the CVS Aetna Call Quality, Analytics and Customer Experience team
GOLD: Costco – Jamie Abernathy and the Costco Team
SILVER: Aguas Andinas in partnership with NewGO – Sebastian San Jorge
Excellence in Elevating EX
This category recognized businesses that used AI to enhance employee experience and efficiency—making work easier for front-line agents, back-office teams, and analysts while driving operational improvements.
PLATINUM: Pilot Company in partnership with Five9 – Kelly Josey
GOLD: Plymouth Rock – Kristin Farrell
Increased Agent Capacity
This category honored companies embracing a hybrid workforce of humans and Verint Bots. Winners showed how automating manual contact center workflows with Verint Bots successfully expanded agent capacity and improved efficiency.
PLATINUM: MSC Industrial Supply – Maria Arp
GOLD: Leading U.S. insurance and financial services company
SILVER: Priority Health – Eli Garza
Accelerated Insights With AI
This category celebrated organizations that harnessed Verint’s AI-powered solutions to analyze customer experience data, uncover actionable insights, and drive meaningful business improvements through smarter analytics.
PLATINUM: NY York Life Group Benefit Solutions – Alex Jennings and Linda Webster
GOLD: BARK – James Liebherr
SILVER: hypeone by neo – Ana Alice Limongi Gasparini
Supercharged Self-Service
This category recognized businesses that empowered customers to self-serve using tools like Verint IVA, Knowledge Management, and Community—boosting containment rates and contact center efficiency
PLATINUM: Volaris – Daniel Gelemovich and Iker Urionaguena
GOLD: Region of Waterloo – Chris Hobden
SILVER: Analog Devices – Lisa Allison
Excellence in Elevating CX
This category honored CX Automation champions who used Verint solutions and AI-powered bots to enhance customer experience, streamline workflows, and reduce costs.
PLATINUM: CVS Aetna – Beth Linthicum and the CVS Aetna Call Quality, Analytics and Customer Experience team
GOLD: Costco – Jamie Abernathy and the Costco Team
SILVER: Aguas Andinas in partnership with NewGO – Sebastian San Jorge
Excellence in Elevating EX
This category recognized businesses that used AI to enhance employee experience and efficiency—making work easier for front-line agents, back-office teams, and analysts while driving operational improvements.
PLATINUM: Pilot Company in partnership with Five9 – Kelly Josey
GOLD: Plymouth Rock – Kristin Farrell
Increased Agent Capacity
This category honored companies embracing a hybrid workforce of humans and Verint Bots. Winners showed how automating manual contact center workflows with Verint Bots successfully expanded agent capacity and improved efficiency.
PLATINUM: MSC Industrial Supply – Maria Arp
GOLD: Leading U.S. insurance and financial services company
SILVER: Priority Health – Eli Garza
Accelerated Insights With AI
This category celebrated organizations that harnessed Verint’s AI-powered solutions to analyze customer experience data, uncover actionable insights, and drive meaningful business improvements through smarter analytics.
PLATINUM: NY York Life Group Benefit Solutions – Alex Jennings and Linda Webster
GOLD: BARK – James Liebherr
SILVER: hypeone by neo – Ana Alice Limongi Gasparini
Supercharged Self-Service
This category recognized businesses that empowered customers to self-serve using tools like Verint IVA, Knowledge Management, and Community—boosting containment rates and contact center efficiency
PLATINUM: Volaris – Daniel Gelemovich and Iker Urionaguena
GOLD: Region of Waterloo – Chris Hobden
SILVER: Analog Devices – Lisa Allison
2025 Engage Global Partner Awards
Verint’s Global Partner Awards honored organizations that delivered outstanding customer success using Verint solutions. Winners were selected for their expertise, proven results, and commitment to driving tangible AI-powered business outcomes through the Verint Open Platform. Recognized across consulting, sales, and marketing, these partners played a key role in helping brands unlock real value with AI.
2025 Global Partner Award winners
Activating this element will cause content on the page to be updated.
North American Winners
- Global Partner of the Year – Five9
- Global Transformational Partner of the Year – Avaya
- CX Automation & Innovation Award – Servion Global Services
- North America CCaaS Reseller of the Year – TTEC Digital
- Public Sector Partner of the Year – TTEC Digital
- North America SaaS Partner of the Year – Cisco
- Public Safety Partner of the Year – Business Electronics (BEI)
- North America Rising Star Partner of the Year – Vonage
North American Winners
- Global Partner of the Year – Five9
- Global Transformational Partner of the Year – Avaya
- CX Automation & Innovation Award – Servion Global Services
- North America CCaaS Reseller of the Year – TTEC Digital
- Public Sector Partner of the Year – TTEC Digital
- North America SaaS Partner of the Year – Cisco
- Public Safety Partner of the Year – Business Electronics (BEI)
- North America Rising Star Partner of the Year – Vonage
Thank you to our 2025 Sponsors
Platinum Sponsors
Gold Sponsors
Silver Sponsors
Bronze Sponsors
Pre-register for Engage 2026 today!
†Als we je kennen uit ons zakelijk adresboek, vullen we het formulier alvast voor je in.
Deze site is beveiligd door reCAPTCHA en het privacybeleid van Google en de servicevoorwaarden zijn van toepassing.
Thank You
Thank you for your request. A Verint team member will follow up with you soon.