See How Serco Raises Agent Schedule Flexibility and Lowers Attrition with Verint TimeFlex Bot

Serco creates innovative technology solutions for some of the world’s most complex challenges—serving defense, maritime, healthcare, justice and immigration, transport and community services.

Read how Serco’s use of Verint TimeFlex Bot to enable schedule flexibility has been a game-changer for employees and managers.

With the solution, the multinational company, which partners with federal and state governments to deliver essential community services in Australia, reduced workforce planner workload by 30%; lowered attrition, driving down costs for the company and its client base; and improved agent empowerment and job satisfaction.

Read the customer case study.