Eventbrite Fosters Raving Fans with Verint Messaging
By:
Check out how Eventbrite, a global self-service ticketing platform for live experiences that allows anyone to create, share, find, and attend events that fuel their passions and enrich their lives, scales personalized and ultra-convenient communications for both attendees and creators across Facebook, Instagram, X, and YouTube. With Verint Messaging, the company has a streamlined, straightforward process to unite its messaging channels within one agent workspace, as well as integrate those interactions with its other customer support systems.
As a result, it now has comprehensive insights on its social support to help it continue to improve the customer experience for both event attendees and creators. Today, Verint Containment Bot tackles 15% of all issues at Eventbrite without human intervention, while improved efficiency via the unified agent workspace enables agents to handle over 21,000 social interactions monthly.