Three Keys to Competing Better on Digital CX
Verint helps digital professionals listen deeply to customers on websites, apps, and social media channels. Empower decision-makers at every business level. Act quickly and improve CX metrics like NPS and CSAT.
- Find-and-Fix CX: Infuse real-time feedback into day-to-day operations. Uncover urgent issues and act fast to remedy them
- Product CX: Isolate important customer interaction points. Provide data to digital product teams. Fuel innovation and process improvement
- Executive CX: Package data sets and insights for executive teams so they can make more informed decisions around resourcing and brand messaging
Turn Digital Customer Experiences into Actionable Data
Move beyond surface-level insights. Verint’s Digital Behavior Analytics integrates feedback with session replays for instant clarity. Now you can:
- Capture millions of clicks, gestures, and taps to visualize your CX and size potential ROI
- Take the guesswork out of optimizing your web design. Use scroll and click maps to analyze what customers see and how they navigate
- Leverage conversion maps and form analysis to see where customers struggle or abandon. Uncover opportunities to increase conversion and loyalty.