Verint Customer Self-Service
Empower Your Customers to Self-Serve
Increase your agent and self-service team capacity with market-leading, AI-powered self-service solutions.
AI Business Outcomes from Verint Customers
$25M
A hotel chain increased containment by 60% across 14 million voice and digital interactions.
30% Revenue Increase
A travel company achieved 95% containment and a 30% increase in revenue per booking after deploying Verint Intelligent Virtual Assistant (IVA).
Stronger, Faster, Measurable AI Outcomes
Increase Agent Capacity
Reduce the need for assisted service by enabling customers to self-serve with intelligent virtual assistants, crowd-sourced community content, and seamless access to knowledge sources.
Improve CX Metrics
Quickly and effortlessly improve customer satisfaction by resolving customer issues and driving revenue with self-service solutions.
Increase Revenue Per Interaction
Verint IVA can augment or replace existing agent workflows with agentic AI, enabling agents to complete transactions autonomously.
Automate Customer Interactions Across Channels
Increase Self-Service Containment Rates
Verint Intelligent Virtual Assistant (IVA) delivers personalized self-service experiences over your voice and digital channels to effectively contain customer inquiries and reduce agent workload, continuously improving effectiveness through AI.
Increase Self-Service Team Capacity
Verint IVA Studio is a low-code bot orchestration and management environment that automates manual workflows, making it easy to design, train, test, deploy, and fine-tune multilingual virtual assistants for voice and digital channels.
Boost Call Containment and Agent Capacity
Increase Contact Center Capacity
Augment your voice channel with a best-of-breed AI-powered Intelligent Virtual Assistant. Leverage knowledge and GenAI to provide more accurate answers and contain 20% more calls than a traditional IVR, increasing your contact center capacity and reduce costs.
Elevate CX Without Disruption
Augment your existing IVRs flows with AI powered natural language experiences, without delay or disruption in your existing ecosystem or any long, expensive, and disruptive infrastructure changes. You can start small, validate the outcomes, and scale at your own pace.
How Volaris Uses Self-Service to Contain 85% of Interactions
Discover how Volaris uses AI-powered self-service to achieve AI business outcomes, including:
- 85% digital interaction containment rate
- 3x increase in agent capacity
- Handling 5 million customer interactions per year
- Significantly improving CSAT scores
Empower Agents and Customers with AI-Powered Knowledge
Reduce Inbound Volume
Verint Knowledge Management uses proprietary artificial intelligence (AI) to create a more automated, natural and effective way to connect people to answers. Provide knowledge directly to customers through self-service channels to help reduce contact center volume while elevating CX.
Increased Agent Capacity
When customers aren’t able to self-serve, Verint Knowledge Management provides agents with context-specific knowledge in real-time, just when they need it, to help improve first contact resolution and reduce average handling time.
Improved IVA Containment
Provide an accurate single source of truth that can be used to source conversational answers and increase IVA intelligence through continuous improvement.
Verint Community
Increase Agent Capacity
Verint Community provides customers with self-service options including discussion forums, knowledge articles, product documentation and how-to videos that help reduce the volume of inbound inquiries and increase agent capacity.
Elevate Customer Experience
Save customers and employees time with social self-service through peer-to-peer support forums that provide immediate answers to their queries.
Capture Enterprise Knowledge
Capture verified, crowd-sourced answers from real customer interactions and turn them into structured knowledge articles – ready to be used by agents in the contact center and virtual assistants.
Discover How AI is Changing Self-Service
Brands using AI have better first contact resolution, improved containment rates, and are much more confident in their ability to meet future customer expectations.
Read the full report to discover how brands are deploying AI for self-service and their plans for further investment.
Read the ReportStart Now and See Value Quickly with Verint Customer Self-Service Solutions
- Need to add automation to your IVR? No problem
- Want to avoid rip and replace? No problem
- Want to leverage existing knowledge? No problem
- Have multiple backend systems? No problem
- Want to start now and scale? No problem
Verint Self-Service Solutions for CX Automation
Customer Self-Service Resources
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