Verint Chat

Verint Chat supports your customers at scale through proactive self-service and human customer engagement.

Man texting on phone sitting on chair inside

Deliver customer support at scale with Verint Chat

Today’s customers don’t want to wait on hold. They want immediate answers to their service needs. Verint Chat powers fast, exact, personalized conversations at scale to:

  • Deliver customer service ROI with better agent efficiency
  • Provide seamless customer engagement through self-service
  • Engage proactively throughout the customer journey

Live chat helps your organization increase online sales, improve service quality, lower transaction abandonment rates, and nurture a more loyal customer base.

Woman on the phone at airport

Connect with customers when, and where, they need it most

As live chat is triggered through your website or mobile app, you’re engaging with high-intent customers. They may be looking to renew a contract, having difficulty making a purchase, or they could even be looking to leave your business

Live chat gives your business the opportunity to provide in-the-moment customer support that drives sales, reduces churn, and delivers great customer experiences.

Not only does live chat allow agents to provide customer engagement at crucial stages of the customer journey, but it also enables businesses to do it at scale. With live chat, agents can handle multiple sessions simultaneously, reducing operational costs and increasing efficiency.

Meaningful customer service experiences matter more than ever

  • 64%

    of customers have switched to a competitor following a bad digital experience

  • 78%

    of people become repeat customers after an excellent digital experience

  • 56%

    of under 45s prefer to ask a question via a digital channel

With Verint Chat you can:

  • Integrate automation for customer engagement at scale

    Verint Chat works seamlessly with Verint Intelligent Virtual Assistant to enable self-service and route customer inquiries to the right support agents. By enabling a bot to handle simple customer queries, you can reduce your operational costs while enabling agents to focus on providing exceptional experiences that improve customer satisfaction.

    Woman walking and using a phone outside

Download The Total Economic Impact™ (TEI) of Verint Digital-First Engagement

Verint Digital-First Engagement (DFE) solutions have been providing better customer experiences and saving money for some of the world’s most recognizable brands for decades now.

To see how these innovative tools are delivering measurable, meaningful results, Verint commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study for Verint’s Digital-First Engagement offerings.

Download Now
forrester tei report thumbnail

Unifying customer experiences with Verint Engagement Orchestration

Verint Engagement Orchestration helps agents provide consistent answers to customers across a variety of engagement channels, including email, live chat, and messaging. When employees open inbound emails, the unified agent UI can automatically display the information required to resolve the inquiry. This information is shared across channels, so answers are consistent.

Employees can view customer profiles, case and contact histories, and relevant knowledge articles or email templates all in one place. They can add links to the knowledge articles into the body of an email, adding value to the interaction and minimizing interaction time.

Learn More
coworkers using laptop on stairs

Get started with Verint's Channel Automation offering

Verint’s Channel Automation offering connects your channels, your people, and your automation from a single user interface so that you can become a truly customer-centric organization.

The offering allows you to:

  • Provide the conversational engagements customers want
  • Automate interactions for all channels, reducing operational costs
  • Orchestrate the workforce for seamless, omnichannel service from humans and bots
  • Break down channel and organizational silos for increased capacity, flexibility, and agility
  • Enable the entire workforce to engage with customers in the right way, at the right time

Engage your customers on email, live chat, Twitter DMFacebook Messenger, and WhatsApp all accessible via a unified workspace to power omnichannel engagement at scale

Learn More