Thematic

Why partner with Thematic

As the fastest, easiest Text Analytics platform on the market, Thematic links qualitative comments to sentiment and loyalty drivers, helping organizations identify and prioritize customer experience improvements.

• Allows researchers to go deeper into customer feedback by importing qualitative data from Verint and using Thematic to go beyond quantitative findings, generating new insights into root causes and finding direction on where and how to redesign customer experiences.
• Leverages Verint Platform data – creates linkages between qualitative and quantitative findings allowing brands to prioritize decision making.
• Analyzes unsolicited customer comments from contact center conversations, surveys, and social media posts collected by Verint Platform.
• Delivers in-depth insights that allows brands to gain a deep and accurate understanding of customer comments at scale
• Generates actionable, comprehensive reports with trends and analytics to share across teams.
• Standardizes and operationalizes customer themes for more consistent action that promote operational efficiency.