Email Customer Service
Verint Email
Process large volumes of email efficiently and cost-effectively, while enabling agents to reduce response times and improve customer satisfaction.
The State of Digital Customer Experience Report 2025
Dive into the only report you need to make contact center decisions based on insight, not instinct.
Read the report to learn:
- What defines exceptional CX in 2025 and beyond
- How CX drives brand loyalty and boosts revenue
- Why consumers of all generations want AI outcomes, now
Enabling effective and efficient email customer engagement
Customers expect to contact your organization via email and receive answers to their questions quickly, reliably, and consistently. Verint Email helps organizations meet the demand for smart, efficient email management. By automating the process of capturing, documenting, interpreting, routing, and prescribing answers to customer emails, you can respond faster and more consistently, with less agent training.
With Verint Email you can:
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Route the right email to the right people
Verint Email helps your organization accurately preprocess, route, and deliver a large volume of inbound email to the correct user group. Its Actionable Dashboard can automatically route inbound email to specific agents or teams, who are then able to save, reply, forward, or reassign messages.
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Ensure efficient customer engagement
Verint Email helps to ensure your organization handles a large volume of emails as efficiently as possible. You can set and monitor service-level agreements (SLAs) and identify queue trouble spots in real-time, meaning agents can take action quickly to meet KPIs.
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Manage engagement to improve customer satisfaction
Supervisors can see open work, SLA breaches, completed work, handle time, first contact resolution, available resources, and more. They can reassign queue members and work to balance the workload as needed. This can help you ensures emails are answered, service levels are met, and customers are happy.
Get started with Verint's Channel Automation offering
Verint’s Channel Automation offering connects your channels, your people, and your automation from a single user interface so that you can become a truly customer-centric organization. The offering allows you to:
- Provide the conversational engagements customers want
- Automate interactions for all channels, reducing operational costs
- Orchestrate the workforce for seamless, omnichannel service from humans and bots
- Break down channel and organizational silos for increased capacity, flexibility, and agility
- Enable the entire workforce to engage with customers in the right way, at the right time
Engage your customers on email, live chat, Twitter DM, Facebook Messenger, and WhatsApp all accessible via a unified workspace to power omnichannel engagement at scale.
Contact us today to get started
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