3 Steps to Transforming Citizen Engagement

In today’s always-on era, both citizens and employees expect public sector organizations to provide reliable, easily accessible, user-centric services. Does your organization have the capabilities to address these diverse requirements?

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How can you achieve your digital transformation strategy goals?

Government and public sector organizations continue to face unprecedented challenges as a result of the converging demands of the digital customer and economic uncertainty. While many government and public sector organizations view digital channels important to their customer engagement strategies, some of them are not fully realizing the advantages of a digital-first approach.

Follow these three easy steps and discover the benefits of a truly engaging customer service transformation.

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Why Verint?

We’ve been working with the public sector for over 20 years and have a thriving customer base across the globe. This includes organizations such as the City of Boston, City of Minneapolis, City of San Antonio, the City and County of San Francisco, City of Edinburgh, City of Barrie, City of Markham, Hertfordshire County Council, the UK Home Office, Brisbane City Council, and more – all of which have invested in Verint solutions to help them deliver truly world-class and award-winning customer service strategies. We put these changes down to People, Solution, and Community.

  • The People

    We created a dedicated global business unit focused solely on our local government solution and the success of the organizations that use it. This business unit is fully responsible for product development, implementation and cloud services and support, giving it the control and flexibility to do what is best for our customers.

  • The Solution

    We’ve made substantial investments in the solution including a new thin client agent desktop, brand new customer portal and forms capabilities and a brand new integration capability. To say that the product has changed would be an understatement – you may not even recognize it. But we have retained all the things that are important to our global customer base so that upgrades are not complicated and new capabilities can be exploited when ready.

  • The Community

    One thing that makes local government different from other industries is the willingness to share experiences, best practices and configurations. Our online community helps our customers get the maximum benefit from this openness. As an existing Verint customer, make sure you join the EM Professional group within the community.

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