Total Retail: The Economic Downturn Turns Up the Heat for Retail CX

Susanne Pitts March 16, 2023

For three years, retail has seen unprecedented change due to the pandemic and its resulting shifting behaviors. Moreover, many people today are struggling financially and thus changing their behavior even further than they already had.

As a result, business as usual just isn’t enough anymore—behaviors are shifting, and expectations are through the roof. CX in the world of retail requires a willingness and ability to pivot.

How do you provide a better customer experience, hire more qualified candidates, and embrace automation to your best advantage?

Verint’s Jenni Palocsik, Vice President, Marketing Insights, Experience and Enablement, discusses today’s world of retail and how to thrive in it.