Intelligent Voice Joins Verint’s Partner Program to Enable Communication Data Intelligence for the Financial Markets
December 21, 2021
Intelligent Voice Limited, a leading specialist in voice and analysis solutions, is delighted to announce that it has joined the Verint Partner Program as a financial compliance technology partner. This follows on from their successful technology integration efforts in the financial services market over the past few years with Verint® (Nasdaq: VRNT), The Customer Engagement Company.
Intelligent Voice turns audio, video, email and IM into smart data, using a powerful machine learning engine, combined with the fastest commercially available speech-to-text processing engine. Featuring biometric speaker identification, custom language and acoustic modelling and both on-premises and cloud integration, Intelligent Voice provides the best processing and analytics tool available on the financial market. In addition, Intelligent Voice’s advanced LexiQal module combines this highly sophisticated and unique voice analysis technology with behavioural science analysis using high performance computing to deliver live guidance and comprehensive insights into user behaviour.
Verint’s Financial Compliance solution—available both in the cloud and on-premises—supports modern work processes and offers a broad range of capabilities to help the financial industry tackle risk and regulatory compliance. Recognized in the 2020 American Financial Technology Awards, the solution delivers capabilities that can prevent non-compliant incidents from occurring and make sense of large volumes of unstructured data. By outpacing other industry solutions that only offer capture-and-archive capability, Verint’s Financial Compliance solution helps organizations work proactively to maintain adherence, avoid fines and reduce the cost of compliance.
Using the combined solution facilitates trading activities and mobile engagements of investment advisers, traders, broker dealers and private bankers with their customers and other financial contacts by enabling mobile and fixed line communication to remain compliant with FINRA, SEC, MiFID II and similar regulation requirements. Users are able to proactively monitor and detect suspicious activity, like insider trading, collusion, and improper investment management practices, before they become a problem within its business.
As both solutions are available on–premises and in the cloud, companies can capture, store and monitor all voice and electronic communications. Intelligent Voice coupled with Verint’s Financial Compliance solution provides one of the industry’s most capable and secure solutions for recordkeeping, communications monitoring and analytics.
Ben Shellie, CEO of Intelligent Voice, says “Working from home has caused huge compliance headaches for financial institutions, large and small. The already huge burden that voice traffic places in compliance departments has increased massively with the introduction of near-constant video conferencing, especially Microsoft Teams. Verint has best-in-breed capabilities to address some of the toughest compliance challenges. Intelligent Voice has worked closely with Verint to integrate its advanced voice surveillance and behavioural capability directly into the Verint workflow.”
Intelligent Voice has also worked closely with Verint to provide lightweight indexing and transcription capabilities to Verint Financial Compliance customers, so that high-quality transcription is available at a reasonable cost to all customers, no matter their size.
“Today, the financial compliance landscape is more complex than ever before. Some say technology is the answer, but only the right, proven solutions coupled with in-depth industry knowledge and expertise will prevail,” says Verint’s John Bourne, senior vice president, global channels and alliances. “We’ve carefully selected solutions, services and support providers to participate in Verint’s Partner program. We are pleased to welcome Intelligent Voice to our growing network of experts in this field with whom we are helping financial market participants address increasing regulatory demands.”
About Verint Financial Compliance
Verint’s award-winning Financial Compliance solution—available in the cloud, on premises and as a hybrid architecture—supports automated policies and compliance workflows, offers an open approach to ease integration and provides a broad range of capabilities to help the financial industry tackle communication compliance, operational assurance and data governance. Trusted by over 800 financial services organizations worldwide—including Tier-1 banks and investment firms—Verint’s compliance solutions bring the ability to capture, retain, transcribe, retrieve and analyze voice and electronic communications offered by the latest unified communications (UC), collaboration, trader voice, mobile and IP telephony solutions. Learn more at Verint Financial Compliance Solutions.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands – including over 85 of the Fortune 100 companies – build enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement™ to help customers close the engagement capacity gap.
Verint. The Customer Engagement Company™. Learn more at Verint.com.
About Intelligent Voice Limited
Intelligent Voice Limited specialises in speech to text, voice analytics and voice biometric identification. The UK based company support their partners and clients with innovative voice solutions, proven to provide enhanced operations, expeditious intelligence gathering and extended analytics across Emergency Services Contact Centres, Lawful Intercept, Compliance Monitoring and Audio Discovery. Their patented technologies, which sit on top of GPU technology, enable the fastest, most trainable, and most secure voice solutions available. Intelligent Voice is successfully reducing cost and risk for organizations by enabling effective pro-active monitoring of 100% of communications, providing global coverage (over 25 languages) and precision targeting through AI powered conversational forensics. Find out more information, visit https://intelligentvoice.com/