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Does it take days to get answers to questions that require analyzing your engagement and workforce performance data?
If you want a new dashboard to track performance trends, do you need to open a ticket with your internal analytics reporting team and wait weeks—or even months—to have it built?
Imagine what this time is costing you and your company.
What if you could easily build your own real-time dashboards, and query your own data? Verint Platform solutions make it easy for you to do just that. Here are a couple of true-life customer stories.
Top 10 U.S. Retail Bank
A top 10 U.S. retail bank implemented Verint Operations Manager™ in a specialty group within the bank’s commercial lending business. The solution helped the bank achieve its goals of eliminating overtime, increasing employee productivity, and speeding turnaround times.
In fact, the group exceeded its goals by increasing productivity by 40 percent and service level agreement (SLA) performance by 60 percent! But the solution also helped the group in other ways.
The near-real-time analytics reporting and dashboards in Operations Manager enabled the broader team to reduce their dependency on the bank’s internal reporting/analyst team by 40 percent, shaving months off the previous turnaround time for new report requests.
Additionally, the use of their analytics platform combined with Operations Manager enabled them to consolidate 25 workflows—replacing the manual daily process of identifying tasks to be completed.
The increase in productivity has enabled Consumer Banking to reallocate full-time employees (FTEs) to more relevant work and to absorb more work without raising headcount. This keeps costs down, which they pass on to their customers.
Read their full story here.
A Large Non-Profit Healthcare Insurer
A long-time customer of Verint Workforce Engagement solutions, this health insurance provider was thrilled with the capabilities they gained with Verint Interaction Analytics. They now have real-time data insights and can build dashboards to visualize contact center interaction data in multiple formats and scenarios.
“The beauty of the Verint Platform is it’s doing the work for you. It doesn’t matter if I have 20,000 interactions or 20 million interactions. It will do the data analysis for me. I can drill down to a single interaction or take a 10,000-foot view to see how we performed over an entire year. The platform scales beautifully, and it lets me do it from whichever layer I want to.”
– IT Telecom Manager, large non-profit healthcare insurer
A Major Pharmaceutical Brand
A major pharmaceutical company recently deployed the Verint Data Insights Bot. Within days of the initial deployment, they were able to completely automate the creation of an analytics dashboard around contact center performance and shrinkage data. This cut the effort required from three days per week of manual process into a few seconds.
The Data Insights Bot also delivers real-time data insights to the business users’ inquiries using natural language queries.
Verint solutions are setting business users free from their dependence on centralized, analytics reporting teams. The real-time data insights are empowering them to make better, data-driven decisions, faster.
However, the solutions don’t just benefit the business user. Look for forthcoming blogs that explain how these solutions are helping business analysts and IT data scientists find anomalies and generate insights faster for the benefit of the broader organization.
In the meantime, check out what the Verint Data Insights Bot can do for you.