GenAI-Fueled Speech Analytics Enable Real-Time Results

Sue Huss February 15, 2024

This isn’t your father’s speech analytics.

While early iterations of AI have been around a while, this popular technology made significant advances last year thanks to the introduction of generative AI’s large language models.

Those advances led to faster and more accurate analytics that could be used for real-time coaching, transcriptions, and summarizations—offering companies more complete insights into the best ways to immediately help customers and understand customer attitudes.

Recently Speech Technology interviewed Verint’s Daniel Ziv, vice president of experience management and analytics go-to-market strategy, and other industry experts for what’s on the way for speech analytics.

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