Contact Centre Pipeline: Closing the Engagement Capacity Gap in 2022
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Chances are high that you still find it challenging to support winning customer experiences—perhaps now more than ever.
You’ve dealt with the dramatic, life-altering effects of the COVID-19 pandemic—and now your organization looks ahead to see a future of constant change and continued challenges in engaging with customers.
Like you, beyond reorienting operations and building a sustainable remote workforce, businesses face new difficulties, including widespread disruption in the global supply chain and significant staffing shortages amid the Great Resignation.
In fact, three-quarters of companies (76%) expect customer engagement challenges to increase in 2022 based on Verint’s second annual research study conducted on the Engagement Capacity Gap.
As you enter the third year of post-COVID operations, you need to acquire new customers and improve CX—and you probably need some help doing it.
Learn more about Closing the Engagment Capacity Gap.