Case Study

Speech Analytics: New York Life reduced 400,000 calls per year with Verint

New York Life uses Verint Speech Analytics at the core of its consumer health index to provide better business insights and create a positive customer experience (CX). Using speech analytics to automate its quality solution and perform targeted call studies, they saw 40% savings across its quality assurance team, reduced call volume by 400,000 calls a year, and added six figures to its top line by improving sales effectiveness.

New York Life is the largest mutual life insurance company in the United States.