MTD Modernizes Scheduling with Verint Workforce Management in the Cloud

With cloud-based Verint Workforce Management, the company modernized its staff scheduling, including integrating the Verint software across its voice, live chat, and social media channels and automating processes. Using Verint Workforce Management in the cloud has enabled MTD agents to take ownership of their schedules, with schedule adherence rising by more than 10%.

In addition, MTD is now answering more calls with less people and able to schedule thousands of hours of valuable training. “[Verint has] truly made our relationship one of the best and it has helped me grow my workforce management career by leaps and bounds,” Samantha Thompson, Quality & Workforce Management Specialist, MTD Products.