CX Innovations
Ventana Research finds that when we make appropriate use of automation, digital technology and data, we can see how much revenue businesses have been leaving on the table by not fully engaging with customers.
And in this era of change, those who recognize the new possibilities will reap the benefits.
If an organization wants to evolve its CX from good to great, it needs to go beyond capturing a snapshot of customer sentiment
Many feedback or voice of the customer programs do a great job at capturing mood, but then drop the ball when it comes to prescribing specific actions.
Modern CX Processes
Ventana Research identified several key challenges to driving modern customer experiences, including:
- Massive amounts of interaction and customer data
- Moving quickly from customer insights into action
- Improving employee experiences
Master the Customer Experience
Verint solutions are designed to be at the forefront of innovation in many fields, including full lifecycle CX, feedback, and the omnichannel customer experience.