CX Sofa Series: How do we take AI success from dream to reality?

If you’re thinking about adding AI automation to your CX strategy, it’s likely you have questions.

How will AI blend with your human workforce? Should you aim to reduce costs or generate value? And what’s the single most important thing to get right when implementing AI into your contact centre?

We’re back with Steve Bell, whose years of experience put him in a unique position to separate fact from fiction when it comes to the latest contact centre tech. Listen now and join the conversation.