How Costco Nurtures Quality Experiences to Thrive Through Change

In our annual rankings, Costco placed highest in customer satisfaction — above Amazon, Target, Apple, and others. In this conversation with Costco’s Jamie Abernathy, she’ll share how Costco thrives in a continually transforming retail landscape by staying true to their core values and nurturing quality experiences for members, employees, and suppliers.

Your brand can’t be Costco, because your customers expect you to be YOU. We’ll discuss how CX teams can uncover the unique business aspects to drive satisfaction within their individual organizations.