How Costco Nurtures Quality Experiences to Thrive Through Change

In our annual rankings, Costco placed highest in customer satisfaction — above Amazon, Target, Apple, and others. In this conversation with Costco’s Jamie Abernathy, she’ll share how Costco thrives in a continually transforming retail landscape by staying true to their core values and nurturing quality experiences for members, employees, and suppliers.

Your brand can’t be Costco, because your customers expect you to be YOU. We’ll discuss how CX teams can uncover the unique business aspects to drive satisfaction within their individual organizations.

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In the meantime, check out our website to see how Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences efficiently. With this approach, brands can adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and deliver differentiated experiences at scale and consistently across every interaction. With Verint, brands can close the gap created when a company lacks the resources required to deliver the desired customer engagement. Closing this engagement capacity gap enables them to build enduring relationships with customers and drive real business results.

Best Regards,

The Verint Team