Analyst Report

How Can Generative AI Be Used to Improve Customer Service and Support?

Analyst report by:

Three Near-Term Use Cases of Generative AI For Better CX

Generative AI has a proven impact on customer experience, and executives must examine practical applications for driving personalized experiences that exploit generative AI’s transformative promise. In this report¹, Gartner®  analyzes how generative AI is used to improve customer service. Get your copy to understand:

  • The three near-term use cases of generative AI in customer service
  • Why partnering with a customer service technology vendor delivers the most value
  • How generative AI can help improve employee productivity, quality and accuracy, and containment rates

Three Near-Term Use Cases of Generative AI For Better CX

 

Fill out the form to get your copy of the Gartner analysis.

¹Source: Gartner, How Can Generative AI Be Used to Improve Customer Service and Support?, By Pri Rathnayake, 24 May 2023

Disclaimer: GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Download now

* indicates a required field

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank You

The resource you requested is on the way, How Can Generative AI Be Used to Improve Customer Service and Support?. Keep an eye on your inbox! We are sending a link to the asset to your business email address provided on the previous page.

In the meantime, check out additional resources to see how Verint helps the world’s most iconic brands build enduring customer relationships by connecting, work, data and experiences efficiently.