CX Sofa Series: Let AI do the job its qualified to do… and let humans focus on what they need to do

Adding AI to your contact centre and CX strategy is a surefire win, right? Add some bots and away you go. Well, not quite.

We speak to Verint Chief Product Officer – and self-confessed AI geek – Jaime Merritt on this episode of the CX Sofa Series to delve into what makes an augmented workforce and AI for CX successful. Spoiler – it’s all about data, strategy, and business outcomes.

Jaime chats through the data you need, why you need it, and the business implications for specific use cases and bots. Listen now for all you need to know about elevated customer journeys, automated CX, and a truly futureproof contact centre.