In this webinar Dr Redmond and Marije Gould, Verint Systems, explore the key global findings of 34,000 consumers, across 18 countries, who shared their thoughts on customer service and technology in the workplace.
Our latest study features insights from Dr Paul Redmond leading expert on generational theory and employability. Paul is a leading expert on generational change, skills, employability and workplace wellbeing and has consulted for leading organizations across the globe.
Watch Marije and Dr Redmond present their thoughts on the impact of the ‘always-on’ era on the future generation of customers and employees.
Fill the form to receive a link to the full recording.
Download our infographic to see global consumers preferences around convenience, choice, technology and customer service in our ‘always-on’ society.
Read our latest press release announcing new Verint Global Study, of 34,000+ consumers across 18 countries, which reveals customer engagement and technology trends.
As the debate about the role of automation rages on, read our latest blog from Marije Gould on how technology is changing our expectations and behaviors at home and at work.
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