Contact Center Quality Management Software
How you handle interactions is a direct reflection of your organization to the customer. Ensuring every communication — voice and digital, human and bot — is consistently of the highest quality is essential to success.
AI Business Outcomes from Verint Customers
$1.5M Saved
A healthcare brand automated evaluation of 100% of interactions, increasing supervisor capacity by 33%.
$1.1M Saved
An insurer automated 100% of agent evaluations, increasing supervisor capacity by 30%.
The State of Digital Customer Experience Report 2025
Featured Quality and Compliance Solutions
Verint Quality Bot
Ensure high-quality and compliant contact center customer service and back-office operations by scoring every customer interaction, across all channels. Verint Quality Bot uses the power of AI to expand supervisor capacity, boost agent performance, improve service quality, and reduce costs.
Meet the Verint Quality Bot
See the full picture of your call center quality and compliance
"Your call will be recorded for quality..."
Verint compliance solutions
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At the time we got AQM, less than 1% of our calls were covered by someone listening to them. [With the Verint Quality Bot] now 96% of our applicable calls are monitored (…) without having to add any headcount.
Fiserv Increases Quality Monitoring Call Coverage From 1% to 96% English
What if...
Actionable performance scorecards
Improving customer experiences
The Secret to boosting quality and agent performance
Quality and Compliance Insights
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Frequently asked questions about Quality and Compliance
Companies can measure customer service effectiveness using technologies that automate quality evaluations and experience scoring. The AI-powered Verint Quality Bot analyzes interactions against predefined standards, ensuring consistency and compliance. Meanwhile, the CX/EX Scoring Bot captures customer sentiment and engagement metrics, providing actionable insights into satisfaction and loyalty. Together, they deliver real-time performance dashboards, enabling organizations to identify gaps, improve agent coaching, and enhance overall customer experience efficiently – without changing existing workflows.
Improving agent performance starts with tools that deliver real-time feedback, identify skill gaps, and enable targeted coaching. AI-powered analytics and performance dashboards are key. Verint Quality Bot automates quality monitoring, highlights coaching opportunities, and provides personalized guidance, helping agents boost efficiency and confidence while reducing manual workload for supervisors.
Customer service excellence requires solutions that ensure consistency, compliance, and personalized experiences. Technologies like AI-driven quality management and workforce engagement platforms play a vital role. Verint Quality Bot supports this by automating evaluations, detecting trends, and offering actionable insights, enabling organizations to maintain high standards and deliver exceptional customer experiences.
Tracking customer interactions effectively requires tools that capture call recordings, chat transcripts, and sentiment data, then apply analytics for trends and quality insights. Verint CX/EX Scoring Bot automates scoring across channels, providing real-time performance metrics and actionable insights to improve service quality and customer satisfaction.
AI-driven tools that evaluate sentiment, compliance, and engagement across interactions can significantly improve customer experience analytics. These technologies can turn your contact center from an operational function into a valuable data hub and uncover patterns and important improvement areas. Verint CX/EX Scoring Bot can help you do this without changing your existing workflows. In addition, this bot can help you by automating experience scoring, delivering deep insights into customer and employee behaviors for continuous improvement.
Emotion detection uses AI-powered speech analytics to identify tone, stress, and sentiment in real time. These tools help organizations understand customer emotions and adapt responses. Verint CX/EX Scoring Bot integrates emotion analysis into its scoring process, enabling businesses to improve empathy and service quality at scale.
Analyzing interactions and behavior patterns requires advanced analytics platforms that process voice, text, and digital engagement data. These tools reveal trends and predict customer needs. Verint CX/EX Scoring Bot automates this analysis, scoring interactions for quality and experience, and providing you with actionable insights to optimize customer journeys.
Contact Us About Quality and Compliance
Learn how to take proactive, risk-based approach to quality. Contact your Verint representative to learn more.
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