Verint Voice of the Customer Solutions Help Saint Louis University Make More Meaningful Connections

By: Rob Lamoureux

Read how Saint Louis University (SLU), a private Jesuit research university with campuses in St. Louis, Missouri, and Madrid, Spain, is empowered by Verint Voice of the Customer solutions, including Verint Survey Management and Verint Predictive Modeling. Together, the solutions enable the organization to capture, analyze, and act on feedback from prospective students, current students, and families in a closed-loop process across the entire university.

Part of Verint Platform and deployed in the cloud, the best-of-breed Verint solutions enable SLU, the second-oldest Jesuit university in the United States, to stay abreast of and address issues across its 9,000 pages of website content, surface issues beyond the website to help improve programs and processes across the university, and improve overall engagement with the community.

Read the customer case study.

 

Rob Lamoureux is Senior Director, Global Customer Advocacy at Verint with 25+ years of enabling and energizing sales and marketing. He is well versed in orchestrating integrated, multimedia marketing, communications, customer advocacy, and customer success programs that propel brand awareness, accelerate customer demand, retain customer loyalty, and increase sales on a national and global scale. He combines expertise in strategic market planning, organizational leadership, and project management with strong qualifications in campaign program design, new product and service rollout, market launch, and customer experience.