Estudos de Caso

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Healthcare Video

AXA Health Shaves 60 Seconds from AHT with AI-Powered Verint Platform

Read this case study to learn how The Verint Wrap Up Bot has reduced average handling time (AHT) in AXA Health by 60 seconds.

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Seguro Video

New York Life Realizes Big Savings with Verint Quality Bot

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Manufacturing Video

Analog Devices Drives Customer Engagement and Success with Verint Community

Por que os clientes escolhem a Verint

De grandes empresas globais a disruptores ágeis, as principais marcas confiam na Verint para oferecer maior capacidade, eficiência operacional e redução de custos por meio de soluções impulsionadas por IA que são comprovadas, escaláveis e seguras.

85% containment rate

Volaris Airlines was looking for a way to deliver a great customer experience to its passengers while keeping operational costs down.

How Volaris uses Verint IVA to contain 85% of customer interactions

40% de aumento na produtividade dos agentes

O principal fornecedor de telecomunicações e tecnologia de Portugal melhorou significativamente a eficiência do atendimento ao cliente.

Como a NOS aumenta o NPS em 61% e a produtividade dos agentes em 40%

96% of calls evaluated

Fiserv, a leading global fintech and payments company, elevates CX automation, improves efficiency, and reduces costs.

How Fiserv was able to go from evaluating 1% of calls, to 96%

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  • Transportation Video

    Volaris Triples Digital Service Capacity with Verint AI and Automation

  • Healthcare Video

    AXA Health Shaves 60 Seconds from AHT with AI-Powered Verint Platform

  • Government

    South Staffordshire Council Achieves 84 Percent Channel Shift with Verint

  • Financial Services Video

    Capitec Speeds Up Branch Banking by 54% Using Verint

  • BPO Video

    Outsourcing Provider Reduces Workforce Management Operations Time by 40 percent

  • Financial Services Video

    Hampshire Trust Bank Delivers Stronger, Faster Outcomes with Verint Operations Manager

  • Retail

    OTTO Builds E Commerce Platform with Verint Voice of the Customer

  • Manufacturing Video

    MSC Expands Quality Analyst Team Capacity with Verint Quality Bot

  • Utilities Video

    Southern Company Improves Customer Experience With a Range of Verint Solutions